Senior AP Support Specialist

Simplot Company; Boise (ID); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

The Simplot Company is seeking an experienced Senior AP Support Center Specialist to handle internal and vendor inquiries, including invoice statuses and remittances. You will educate customers and coordinate responses for routine and non-routine AP topics.

Ideal candidates have 3+ years of related experience, strong communication, and a collaborative approach across Procurement, SMT, HR, Finance, and AP Imaging. Bachelor's degree required; on-site in Boise, Idaho.

Qualifications

• This position requires 3+ years of related experience and/or training.
• Attention to detail and accuracy in data entry are critical for reviewing invoices and payments.
• Strong verbal and written communication skills to resolve issues with vendors and internal teams.
• Ability to manage time effectively in a fast-paced support environment.
• Analytical thinking and resourcefulness for complex inquiries.
• Collaborative mindset to work with Procurement, SMT, HR, Finance and AP Imaging.
• Flexibility to adapt to process or system changes and learn new tools.
• Customer service orientation to ensure positive stakeholder experiences.
• Excellent organizational skills to handle multiple inquiries and tasks.
• Discretion and confidentiality when handling sensitive financial information.
• Demonstrates emotional intelligence and composure under pressure.

Responsibilities

• Receive, monitor, and resolve AP inquiries via phone, voicemail, and email promptly.
• Review vendor statements and analyze requests for escalation to L2 support.
• Assist with resolution of urgent or escalated inquiries and with returned checks.
• Help internal customers with updates to AP software access.
• Run periodic reports and participate in related projects and tasks.

Skills

Attention to detail

Communication skills

Time management

Problem solving

Collaboration

Adaptability

Customer service

Organizational skills

Discretion

Confidentiality

Emotional intelligence

Education

Bachelor's degree

Job description

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The Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.

Summary

This role will receive, document, research, coordinate and respond to routine and non-routine inquiries from internal (Simplot employees) and external contacts (suppliers) related to a variety of Accounts Payable operations. The Senior AP Support Center Specialist educates and assists all customers as it relates to invoice statuses, payment inquiries, remittances, and other Accounts Payable related topics.

Key Responsibilities

• Receive, monitor, and solve all AP related inquiries via phone / voicemail & email in a timely manner. This includes, but is not limited to:
  • Review of vendor statements
  • Analyze request for potential escalation to L2 Support
  • Assist with resolution regarding urgent or escalated inquiries
  • Assist with returned checks
  • Assist internal customers with updates to AP software access
  • Run periodic reports as requested
  • Participation in miscellaneous projects & tasks as directed

Typical Education

Bachelor's Degree (B.A. or B.S.) from 4 year college or university

Other Information

• 3+ years related experience and/or training
• Attention to Detail: Accurate data entry and spotting discrepancies are critical when reviewing invoices and payments
• Communication Skills: Strong verbal and written communication skills are essential for interacting with vendors, suppliers, and internal departments to resolve issues and clarify information
• Time Management: The ability to manage time efficiently to meet deadlines and prioritize tasks is key in a fast-paced customer support environment
• Problem-solving: Senior AP Support members often encounter complex inquiries, which require analytical thinking and resourcefulness to resolve
• Collaboration: Working closely with direct team members as well as other departments such as Procurement, Supplier Management Team (SMT), HR Solutions, Finance, and AP Imaging requires a collaborative mindset and good interpersonal skills
• Adaptability: AP processes may change due to system updates or policy changes, so being flexible and open to learning is important
• Customer service orientation: Ensuring that vendors and internal stakeholders have a positive experience when working with Simplot AP is crucial for maintaining good relationships
• Organizational skills: The ability to stay organized while handling multiple email inquiries, phone calls, & tasks helps maintain efficiency and accuracy
• Discretion and confidentiality: AP team members, including Support, handle sensitive financial information, so maintaining confidentiality and handling information responsibly is essential
• Emotional intelligence: Managing stress, staying calm under pressure, and handling conflicts with vendors or colleagues in a professional manner is important in this role

Job Requisition ID:26944

Travel Required:None

Country:United States

The Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.