Senior and Adult Services Program Supervisor

Maricopa; Phoenix, Northern (AZ, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid flexibility

Excellent work-life balance

Growth opportunities

Healthcare benefits

Paid vacation and sick leave

Job summary

Maricopa County Human Services Department (HSD) seeks a Senior and Adult Services Program Supervisor to lead the SAIL program for residents over 60 and adults with disabilities. You'll supervise 20+ staff, drive goals with funders, and align priorities with division strategy.

You'll oversee budgeting, policy development, and collaboration with internal and external partners to maintain housing stability and support independence.

Qualifications

• Three years of professional experience supporting and/or managing programs for seniors or other vulnerable populations.
• Bachelor's degree in social work, social services, public administration, business administration, or a closely related field.

Responsibilities

• Leads the senior services team by overseeing the planning, coordination, and implementation of the SAIL program.
• Oversees hiring, performance management, training, workload planning, and quality of service delivery.
• Ensures program compliance, monitors funding and timelines, and collaborates with funders and partners.

Skills

Spanish/English bilingual

Education

Bachelor's degree in social work

Job description

**About the Position**Join a dynamic team of dedicated individuals who work to strengthen the communities in which we live! As the Senior and Adult Services Program Supervisor, you will lead the planning, oversight, and implementation of the Maricopa County Senior and Adult Independent Living (SAIL) Program, serving Maricopa County residents over age 60 and adults over 18 with disabilities who require additional support to maintain independent living. The Program Supervisor will supervise a team of 20 or more case manager supervisors and case aides and reports to the Assistant Director of the Senior Services and Community Resilience Division. While this position currently reports into an office in Downtown Phoenix, starting in November, the position will report into our office located at 2233 W. Dunlap in Phoenix. This Division of Human Services works to provide housing stability for our most vulnerable residents, preventing eviction for low-income families and individuals, and supporting those experiencing homelessness. Our mission is accomplished by working in close partnership with many service providers across the County to ensure people can stay housed and that homelessness is rare, brief, and nonrecurring.**About Us**The Maricopa County Human Services Department (HSD) builds community resilience and promotes the well-being of County residents experiencing adversity through a variety of programs and services that help people and families thrive. These opportunities include early childhood education, housing, homeownership, independent living services for seniors and adults with disabilities, career development for job seekers with barriers to employment, crisis rental and utility assistance, and support for people experiencing homelessness. HSD is committed to delivering innovative and comprehensive services in a collaborative approach that preserves dignity, promotes respect, and facilitates social and economic mobility.**Proud To Offer*** Work with a greater purpose* Tuition reimbursement* Exceptional work-life balance, with hybrid flexibility available* Opportunities for growth and development within Maricopa County* Low-cost, high-value healthcare for you and your qualifying dependents* Child care benefits, including access to the Maricopa County Kids Club, dedicated to serving Maricopa County families* Paid vacation, sick time, and parental leave* Extensive wellness program, including an incentive* Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1* Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ**We Require*** Three years of professional experience supporting and/or managing programs for seniors or other vulnerable populations* Bachelor's degree in social work, social services, public administration, business administrtion, or a closely related field**Other Requirements*** Must possess, or be able to obtain, a valid Arizona driver’s license by the time of hire* Must complete a background check and fingerprint identification upon hire to secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card**We Also Value*** Spanish/English bilingual skills* Experience managing home-based case management services for seniors or other vulnerable populations**Job Contributions*** Leads the senior services team by overseeing the coordination and implementation of the County’s Senior and Adult Independent Living (SAIL) program, including collaboration with colleagues to establish goals, strategies, and priorities that are aligned with funder requirements and division and department goals and strategic planning* Performs a full range of supervisory duties, including but not limited to hiring, terminations, performance management, training, establishing workload standards, determining work priorities, coaching staff, and ensuring the quality of customer service and work product outputs for the program* Maintains program compliance and ensures that program operations remain within established timeframes, funding, and objectives* Monitors program performance data and results and collaboratively implements process improvement strategies to support program outcomes and results; recommends and implements program or operational improvements, additions, or changes* Develops and/or refines all senior services policies and procedures in alignment with funder requirements and County policies* Develops program budget in collaboration with division leadership, participates in budget planning and research, identifies additional resources and funding opportunities, and monitors all program expenditures to ensure they are timely and appropriate* Meets regularly with program funders to ensure program compliance, align on program priorities, identify opportunities for continuous improvement, and establish and maintain collaborative relationships to maximize the success of the SAIL program* Collaborates with partners (internal and external) to develop and maintain networks of community partners, identify gaps, provide program information and referral, and presents on programs and services and program outcomes**Working Conditions**Work is routinely performed in an office environment, which may require long periods of sitting, reading, and typing. Requires travel to program sites throughout Maricopa County, including to various county, client, and contractor locations during a scheduled workday, and is subject to County policies regarding the use of County vehicles and/or private vehicles used on County business.**Selection Procedure*** Consideration will only be given to candidates who submit online applications* Candidates will be contacted primarily through email and their Workday online application profile* Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitiveMaricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.