Senior Analytics Lead, Community Quality & Blueprint

airbnb, Inc.; Northern (KY); Hybrid; USD 180,000 - 221,000; Full time

Benefits offered by this job

Equity

Employee Travel Credits

Bonus eligibility

Job summary

Airbnb is seeking a Staff Advanced Analytics leader for the Community Blueprint & Quality team in the United States. You will own end‑to‑end analytical work from problem framing to leadership‑ready recommendations, influencing product, policy, and operational decisions at scale.

You will guide cross‑functional teams, design rigorous experiments, and apply causal inference to diagnose guest and host experience issues, using LLMs to scale insights and structured extraction from unstructured data.

Qualifications

• 10+ years of experience in advanced analytics, data science, or applied quantitative analysis (industry experience required).
• Strong hands‑on expertise in SQL and at least one programming language (Python or R).
• Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems.
• Experience with causal inference techniques (diff‑in‑diff, synthetic controls, propensity scoring) and a track record of applying them to ambiguous business problems.
• Hands‑on experience with AI‑assisted analytics workflows (Claude, ChatGPT, internal LLM agents) including prompt engineering, structured extraction from unstructured text, and using LLMs as classifiers or judges.
• Experience building metrics end‑to‑end, including definitions, validation, and implementation in data pipelines.

Responsibilities

• Conduct strategic deep dives into customer experience drivers to identify symptoms, diagnose root causes, and recommend interventions.
• Design, execute, and analyze experiments (A/B tests and quasi-experiments) to measure impact of quality initiatives.
• Build and apply causal inference frameworks to estimate true impact of product, policy, and operational changes.
• Leverage LLMs and AI‑assisted analytics to extract insights from unstructured data and scale root‑cause taxonomy generation.
• Develop and validate metrics and dimensions that monitor customer experience health and surface emerging quality issues.
• Build and maintain analytical artifacts (queries, dashboards, readouts) for stakeholder self‑service.

Skills

SQL

Python

R

A/B testing

Causal inference

AI-assisted analytics

Data pipelines

Communication

Independent working

Industry experience

Tools

Claude

ChatGPT

LLM agents

Job description

Airbnb is seeking a Staff Advanced Analytics leader for the Community Blueprint & Quality team in the United States. You will own end‑to‑end analytical work from problem framing to leadership‑ready recommendations, influencing product, policy, and operational decisions at scale.

You will guide cross‑functional teams, design rigorous experiments, and apply causal inference to diagnose guest and host experience issues, using LLMs to scale insights and structured extraction from unstructured data.