Senior Analytics Lead, Collections & Default Strategy

Citizens; Irving (TX); On-site; USD 91,000 - 132,000; Full time

Job summary

Citizens is seeking a senior analyst on the Collections & Recovery reporting and analytics team in Irving, TX. You will own end-to-end reporting products, validate data, and deliver scalable SAS-based processes and Tableau dashboards to support leadership decisions.

You will collaborate with Operations, Technology, Risk, and other stakeholders to ensure governance, accuracy, and timely insights while applying approved AI capabilities within controlled processes.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of relevant experience in financial services, operations, reporting, business intelligence, data analytics, or related fields.
• Demonstrated ability to read, write, maintain, and troubleshoot SAS and SQL code.
• Hands-on experience developing business reporting or dashboards in Tableau or a comparable visualization platform.
• Experience gathering requirements and translating business needs into data, reporting, or technology solutions.
• Strong analytical and critical-thinking skills, including the ability to investigate complex issues with limited supervision.
• Experience validating data, reconciling results, documenting logic, and implementing repeatable quality controls.
• Ability to communicate business concepts, analytical findings, and key performance drivers to varied audiences, including senior leaders.
• Ability to manage multiple priorities, work through ambiguity, and drive assignments to completion across partner teams.

Responsibilities

• Own the end-to-end lifecycle for assigned reporting and analytical products, including intake, prioritization, requirements, development, testing, implementation, maintenance, and retirement.
• Analyze operational performance and portfolio trends; identify drivers, exceptions, emerging risks, and opportunities for improvement.
• Prepare leadership-ready summaries that explain what changed, why it matters, and what action should be considered.
• Develop and maintain recurring, ad hoc, and self-service reporting for a broad stakeholder audience.
• Create, modify, troubleshoot, and optimize SAS code used for data preparation, analysis, automation, and reporting.
• Partner with Technology and data teams to define source-to-report requirements, add or modify data fields, and improve access to trusted data.
• Perform data profiling, validation, reconciliation, and root-cause analysis across multiple sources; document and elevate material data concerns.
• Translate business process nuances, policy requirements, and operational definitions into clear technical requirements and testable acceptance criteria.
• Design and enhance Tableau dashboards with intuitive navigation, consistent definitions, actionable metrics, and appropriate drill-down capability.
• Identify manual or fragmented reporting processes and recommend practical opportunities for automation, standardization, consolidation, or retirement.
• Build reusable datasets, code components, documentation, and controls that improve efficiency and reduce key-person dependency.
• Support the team's evolution from reactive reporting toward more forward-looking performance insights and forecasting.
• Evaluate and apply approved AI capabilities within business processes to streamline research, requirements development, code documentation, data-quality investigations, reporting workflows, and insight generation, with appropriate human review and control validation.

Skills

SAS

SQL

Tableau

Data analysis

Critical thinking

Education

Bachelor’s degree or equivalent

Tools

SAS

SQL

Tableau

Job description

Citizens is seeking a senior analyst on the Collections & Recovery reporting and analytics team in Irving, TX. You will own end-to-end reporting products, validate data, and deliver scalable SAS-based processes and Tableau dashboards to support leadership decisions.

You will collaborate with Operations, Technology, Risk, and other stakeholders to ensure governance, accuracy, and timely insights while applying approved AI capabilities within controlled processes.