Senior Analyst, Technical Program Management — AI Delivery and Enablement

Dell Technologies; Hopkinton (MA); On-site; USD 92,000 - 119,000; Full time

Job summary

Dell Technologies Inc. in Hopkinton, MA is seeking a Senior Analyst to identify and build on new opportunities to transform how Services Operations works with AI.

You will work directly with SMEs and leaders to build, test, and deploy automation and AI solutions, driving innovation that can scale across Services Operations. This role is hands-on, fast-moving, and requires collaborating across projects, with 2+ years of relevant experience and strong scripting/automation skills, plus clear

Qualifications

• Bachelor's degree with 2+ years of experience, or advanced degree.
• Proficient automation scripting and AI tooling capabilities.
• Strong analytical and problem-solving skills with quick learning.
• Ability to work independently with general direction.

Responsibilities

• Identify automation and AI opportunities across Services Operations.
• Build and deploy prototypes quickly with testable solutions.
• Collaborate with AI Fusion Team pairing technical and business knowledge.
• Move across projects and stakeholders as priorities shift.
• Document validated wins to scale the transformation agenda.
• Experiment with new tools, prioritizing rapid testing over lengthy debates.

Skills

Automation tooling

Scripting

AI tooling

Analytical thinking

Problem solving

Independent work

Communication

Fast-paced

Education

Bachelor's degree or higher

Job description

SUMMARY

As a Senior Analyst, you will identify and build on new opportunities to transform how Services Operations works with AI. You will work directly with SMEs and leaders to build, test, and deploy automation and AI solutions, driving innovation in the way we operate and uncovering new ideas that can scale across Services Operations. This is hands-on, close to the work, and fast-moving by design.

ACCOUNTABILITIES

• Partner with task and team-level process owners across Services Operations to identify automation and AI opportunities
• Build and deploy working prototypes quickly, favoring a fast, testable solution over a perfect one
• Operate as part of a new AI Fusion Team, pairing your technical skill with a business owner's domain knowledge on each engagement
• Move across different projects, stakeholders, and leaders as priorities shift, rather than owning a single fixed program
• Evaluate and document what each initiative proves, so validated wins can be used to inform and scale into the broader Services Operations transformation agenda
• Bring genuine curiosity about new tools and techniques, and a bias toward testing ideas quickly over debating them at length

Essential Requirements

• Typically requires 2+ years of related experience in a professional role with a Bachelor's degree, or an advanced degree without experience, or equivalent experience
• Working technical proficiency with automation, scripting, or AI tooling sufficient to build and configure solutions directly, not just specify them for someone else to build
• Strong analytical and problem-solving skills, with a track record of picking up new tools quickly
• Ability to work independently against a loosely scoped problem with general direction rather than detailed supervision
• Comfort operating in a fast-paced, experimentation-driven environment, including shifting across projects and stakeholders on short notice
• Clear communication skills, with the ability to work directly with non-technical business owners

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $91,800 - $118,800

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com