Senior AI Automation & Ops Innovation Analyst

Dell Technologies Inc.; Hopkinton (MA); On-site; USD 92,000 - 119,000; Full time

Job summary

Dell Technologies Inc. in Hopkinton, MA is seeking a Senior Analyst to identify and build on new opportunities to transform how Services Operations works with AI.

You will work directly with SMEs and leaders to build, test, and deploy automation and AI solutions, driving innovation that can scale across Services Operations. This role is hands-on, fast-moving, and requires collaborating across projects, with 2+ years of relevant experience and strong scripting/automation skills, plus clear

Qualifications

• Bachelor's degree with 2+ years of experience, or advanced degree.
• Proficient automation scripting and AI tooling capabilities.
• Strong analytical and problem-solving skills with quick learning.
• Ability to work independently with general direction.

Responsibilities

• Identify automation and AI opportunities across Services Operations.
• Build and deploy prototypes quickly with testable solutions.
• Collaborate with AI Fusion Team pairing technical and business knowledge.
• Move across projects and stakeholders as priorities shift.
• Document validated wins to scale the transformation agenda.
• Experiment with new tools, prioritizing rapid testing over lengthy debates.

Skills

Automation tooling

Scripting

AI tooling

Analytical thinking

Problem solving

Independent work

Communication

Fast-paced

Education

Bachelor's degree or higher

Job description

Dell Technologies Inc. in Hopkinton, MA is seeking a Senior Analyst to identify and build on new opportunities to transform how Services Operations works with AI.

You will work directly with SMEs and leaders to build, test, and deploy automation and AI solutions, driving innovation that can scale across Services Operations. This role is hands-on, fast-moving, and requires collaborating across projects, with 2+ years of relevant experience and strong scripting/automation skills, plus clear