Senior Analyst, Retention & Customer Insights

Liberty Mutual Insurance; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Liberty Mutual Insurance seeks a Senior Analyst for its Cross-USRM Analytics and Enablement team. You will merge operational and survey data to uncover drivers of retention and present actionable insights to senior leaders. Strong communication and data skills are essential.

The role emphasizes quantitative and qualitative analysis across multiple data sources, with in-office work requirements near major hubs. You will collaborate across departments and influence business outcomes.

Qualifications

• Bachelor's Degree in Mathematics, Economics, Statistics or other quantitative field is required.
• Minimum 3 years, typically 4+ years of experience, or equivalent.
• Advanced knowledge of data sources, tools, statistical principles and methodologies.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
• Must have good planning, analytical, decision-making and communication skills.

Responsibilities

• Performs complex analysis within Snowflake/SAS with strategic impact on business operations and/or functional groups
• Utilizes quantitative and qualitative data within the Customer Research space to drive insights and uncover customer pain points
• Synthesizes data from internal and external sources to produce meaningful observations and recommendations
• Present findings and recommendations and leads discussions with senior leadership at the functional or department level
• Works with non-traditional data sources across departments
• Provides advanced operational consulting support and improves reporting as necessary

Skills

SQL

Snowflake

Python

Cortex

Qualitative data

Collaboration

Education

Bachelor's degree in Mathematics, Economics, Statistics or quantitative field

Tools

Excel

VBA

Macros

Data visualization

PowerPoint

SAS

Emblem

Job description

Liberty Mutual Insurance seeks a Senior Analyst for its Cross-USRM Analytics and Enablement team. You will merge operational and survey data to uncover drivers of retention and present actionable insights to senior leaders. Strong communication and data skills are essential.

The role emphasizes quantitative and qualitative analysis across multiple data sources, with in-office work requirements near major hubs. You will collaborate across departments and influence business outcomes.