Senior Analyst, Restaurant Training

Chipotle; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Chipotle is seeking a Senior Analyst, Restaurant Training to own the lifecycle of instructional materials used by nearly 140,000 team members in over 4,200 restaurants. You will develop content for new initiatives and rollouts across the US and Canada, including menus, equipment, technology, and evergreen materials.

You’ll manage LMS and intranet experiences, collaborate with SMEs and translation teams, and lead the design, localization, and distribution of training assets, ensuring consistency

Qualifications

• Bachelor's degree in English, Communications, Graphic Design, HR, or related field.
• 3–8 years of training experience in restaurant or retail operations.
• Proficient with MS Office and Adobe Creative Suite.
• Experience with e-learning tools (Articulate Rise/Storyline) preferred.

Responsibilities

• Collaborate with SMEs to define training scope and strategy.
• Develop training content across eLearning, video, print and digital formats.
• Update training materials to reflect new initiatives and SOPs.
• Manage distribution through LMS, intranet, and print workflows.
• Coordinate with translation team for multilingual training materials.
• Liaise with print provider for materials production and inventory.
• Partner with leadership to present strategies and drive implementation.

Skills

Strong communication

Project management

Attention to detail

Collaborative

Education

Bachelor's degree in English, Communications, Graphic Design, Human Resources, or related field

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Adobe InDesign

Photoshop

Illustrator

Articulate Rise 360

Storyline 360

Vyond

Workday Learning

Microsoft SharePoint

Smartcat

Job description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Senior Analyst, Restaurant Training is an Instructional Designer, responsible for developing Chipotle's operational training materials used every day by nearly 140,000 team members in over 4,200 restaurants located across the globe.

This role is responsible for the entire lifecycle of training, including analyzing, planning, writing, editing, developing, distributing, managing, and monitoring. They own the training for a variety of new initiatives and rollouts for our Unites States and Canada restaurants, including new menu items, new equipment, technology rollouts and more. They also own the training updates for evergreen training materials used to ensure successful training and day-to-day operations, including training plans, checklists, courses, videos, job aids, recipe cards, and more. They serve as the main contact for Chipotle's print provider on all printed training materials for the United States and Canada.

Additionally, they play a pivotal role in the administration and user experience of Chipotle's training technology, including the learning management system and the company intranet. In order to keep training at Chipotle future-forward, they also actively explore and deliver on new opportunities for training innovation.

WHAT YOU'LL DO

• Collaborate with subject matter experts on various internal teams to understand training needs and scope of project to build a training strategy to present to Restaurant Training leadership
• Partner on the hand-off and review of standard operating procedures with subject matter experts, providing feedback as needed to ensure consistency and one best way across all restaurants
• Use finalized standard operating procedures to develop training content, including recipes, procedures, scripts and storyboards, that adheres to Chipotle's written style guide with a conversational yet professional tone
• Develop new and engaging training materials as defined in project training strategy, ranging from eLearning, video, print and digital, to appeal to a broad spectrum of adult learners
• As needed, update existing training materials based on company changes to keep training system up-to-date
• Prepare files for final delivery through the learning management system, intranet or print
• Partner with the translation team on final hand-off or additional development for any additional languages or localization required
• Serve as the Restaurant Training team contact for Chipotle's print provider by; Organizing the planning and communication of monthly shipments to restaurants, managing the production and distribution of new or updated training materials, overseeing the inventory of existing training materials and reordering as needed while factoring in the cost and the needs of the business, reviewing and approving estimates and invoices
• Serve as an administrator of Chipotle's learning management system, Workday Learning, by; Uploading and archiving files, answering questions from the field, partnering with the People Tech team on any system changes and updates, including mass enrollments and learning programs, performing any other duties required
• Serve as an administrator of the Operations and Training pages of Chipotle's intranet site, Chiplinks (built with Microsoft SharePoint), by; uploading files, creating and editing pages, performing any other duties required
• Explore opportunities to elevate current training materials, programs and workflows by researching and discovering new ideas, such as written and visual style guides, translation services, inventory management
• Present ideas to Field Training leadership, and with their feedback, build the strategy and partner on the execution and implementation for approved solutions

WHAT YOU'LL BRING TO THE TABLE

• Bachelor's degree in English, Communications, Graphic Design, Human Resources, or a related field
• 3-8 years of training experience in restaurant or retail operations
• Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Proficient in Adobe InDesign, with working knowledge of Photoshop and Illustrator
• Proficient in Articulate Rise 360 and Storyline 360; knowledge of Vyond preferred
• Knowledge of learning management systems, ideally Workday Learning, and Microsoft SharePoint
• Experience with translation management systems or computer-assisted translation tools, ideally Smartcat, preferred
• Excellent written and verbal communication skills with strong attention to detail
• Organized problem-solver who can manage multiple priorities,