Senior Analyst, Restaurant Training

04 Chipotle Services, LLC; United States; On-site; USD 77,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Sick leave

Vacation

Job summary

Chipotle Mexican Grill, Inc. is seeking a Senior Analyst, Restaurant Training to lead the end-to-end instructional design lifecycle for restaurant operations used by tens of thousands of team members worldwide.

You will own training for new initiatives, manage print and digital materials, and drive improvements across SOPs, scripts, recipes, and checklists. The role requires strong content development skills for eLearning, video, and print, plus LMS administration (Workday Learning) and

Qualifications

• Bachelor’s degree in English, Communications, Graphic Design, Human Resources, or a related field.
• 3–8 years of training experience in restaurant or retail operations
• Proficient in MS Office, including Excel, Word, PowerPoint, Outlook
• Proficient in Adobe InDesign, with working knowledge of Photoshop and Illustrator
• Proficient in Articulate Rise 360 and Storyline 360; knowledge of Vyond preferred

Responsibilities

• Collaborate with subject matter experts to understand training needs and scope of project.
• Develop training content (recipes, procedures, scripts, storyboards) adhering to style guide and tone.
• Create new training materials across eLearning, video, print, and digital formats.
• Update existing materials as needed for company changes.
• Prepare files for delivery via LMS, intranet, or print.
• Coordinate with translation team for additional languages/localization.
• Manage print materials with supplier relationships and cost considerations.
• Administrate Workday Learning, including mass enrollments and program management.
• Administer Chiplinks intranet pages and update content.
• Explore ideas to elevate training materials and workflows, including guides and translation services.
• Present ideas to Field Training leadership and implement approved solutions.

Skills

Microsoft Office

Adobe InDesign

Photoshop

Illustrator

Articulate Rise 360

Storyline 360

Workday Learning

Microsoft SharePoint

Smartcat

Excellent written and verbal comms

Organized problem-solver

Education

Bachelor’s degree in English, Communications, Graphic Design, HR or related field

Tools

Workday Learning

Microsoft SharePoint

Smartcat

Job description

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Senior Analyst, Restaurant Training is an Instructional Designer, responsible for developing Chipotle's operational training materials used every day by nearly 140,000 team members in over 4,200 restaurants located across the globe. This role is responsible for the entire lifecycle of training, including analyzing, planning, writing, editing, developing, distributing, managing, and monitoring. They own the training for a variety of new initiatives and rollouts for our Unites States and Canada restaurants, including new menu items, new equipment, technology rollouts and more. They also own the training updates for evergreen training materials used to ensure successful training and day-to-day operations, including training plans, checklists, courses, videos, job aids, recipe cards, and more. They serve as the main contact for Chipotle's print provider on all printed training materials for the United States and Canada. Additionally, they play a pivotal role in the administration and user experience of Chipotle's training technology, including the learning management system and the company intranet. In order to keep training at Chipotle future-forward, they also actively explore and deliver on new opportunities for training innovation.

WHAT YOU’LL DO

• Collaborate with subject matter experts on various internal teams to understand training needs and scope of project to build a training strategy to present to Restaurant Training leadership Partner on the hand-off and review of standard operating procedures with subject matter experts, providing feedback as needed to ensure consistency and one best way across all restaurants
• Use finalized standard operating procedures to develop training content, including recipes, procedures, scripts and storyboards, that adheres to Chipotle's written style guide with a conversational yet professional tone
• Develop new and engaging training materials as defined in project training strategy, ranging from eLearning, video, print and digital, to appeal to a broad spectrum of adult learners
• As needed, update existing training materials based on company changes to keep training system up-to-date
• Prepare files for final delivery through the learning management system, intranet or print
• Partner with the translation team on final hand-off or additional development for any additional languages or localization required
• Serve as the Restaurant Training team contact for Chipotle's print provider by; organizing the planning and communication of monthly shipments to restaurants, managing the production and distribution of new or updated training materials, overseeing the inventory of existing training materials and reordering as needed while factoring in the cost and the needs of the business, reviewing and approving estimates and invoices
• Serve as an administrator of Chipotle's learning management system, Workday Learning, by; Uploading and archiving files, answering questions from the field, partnering with the People Tech team on any system changes and updates, including mass enrollments and learning programs, performing any other duties required
• Serve as an administrator of the Operations and Training pages of Chipotle's intranet site, Chiplinks (built with Microsoft SharePoint), by; Uploading files, creating and editing pages, performing any other duties required
• Explore opportunities to elevate current training materials, programs and workflows by researching and discovering new ideas, such as written and visual style guides, translation services, inventory management
• Present ideas to Field Training leadership, and with their feedback, build the strategy and partner on the execution and implementation for approved solutions

WHAT YOU’LL BRING TO THE TABLE

• Bachelor’s degree in English, Communications, Graphic Design, Human Resources, or a related field
• 3–8 years of training experience in restaurant or retail operations
• Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Proficient in Adobe InDesign, with working knowledge of Photoshop and Illustrator
• Proficient in Articulate Rise 360 and Storyline 360; knowledge of Vyond preferred
• Knowledge of learning management systems, ideally Workday Learning, and Microsoft SharePoint
• Experience with translation management systems or computer-assisted translation tools, ideally Smartcat, preferred
• Excellent written and verbal communication skills with strong attention to detail
• Organized problem‑solver who can manage multiple priorities, build business cases, present to leadership, and contribute as an integral team member with general supervision

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $77,000.00–$110,000.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [e-mail] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non‑accommodations related requests.

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.