Sr. Software Engineer, MarTech (Remote)

CrowdStrike Inc.; United States; Remote; USD 160,000 - 210,000; Full time

Benefits offered by this job

Market leader compensation

Equity and development opportunities

Wellness programs

Paid parental leaves

Professional development

Diversity & inclusion

Job summary

CrowdStrike Inc. seeks a Sr. Software Engineer - MarTech to drive AI-powered marketing technology initiatives.

You will design and deploy LLM-based agents, integrate with Salesforce, Marketo, and Adobe, and build robust data pipelines for lead quality and site search. You will mentor teammates and ensure responsible AI practices. The role emphasizes platform engineering, observability, and collaboration with Security and Legal to maintain compliance while delivering measurable business outcomes.

Qualifications

• Bachelor's or Master's degree in Computer Science, Data Science, or related field.
• 5+ years of software or data engineering experience, including 2+ years taking LLM/ML solutions to production.
• Hands-on experience with LLM APIs, agent frameworks, prompt engineering, tool calling, and orchestration.
• Familiarity with marketing business domain in Hi-Tech industry.
• Experience with RAG, embeddings, vector or hybrid search, and ML-based entity resolution, classification, or scoring.
• Experience with evaluation methods, prompt and model versioning, and production monitoring.
• Strong Python and SQL, plus TypeScript/JavaScript or Java, and experience building RESTful APIs.
• Working knowledge of CRM and marketing automation data models (leads, contacts, accounts) in platforms such as Salesforce and Marketo.
• Experience with a major cloud platform (AWS or Azure), CI/CD tools (Jenkins, GitLab CI/CD), and GitHub.
• Understanding of data governance, privacy (GDPR, CCPA), and responsible AI practices.
• Demonstrated ability to train and mentor technical and non-technical colleagues.
• Ability to balance project work with operational tasks and to work Pacific Time (PT) business hours.

Responsibilities

• AI & Applied ML Use Case Discovery: Partner with Marketing teams to identify AI opportunities and map success metrics.
• Agent Development: Build and deploy LLM-based agents for events, prospecting, and partner workflows with human-in-the-loop controls.
• Lead & Contact Quality: Build ML/LLM pipelines to clean, deduplicate, enrich, validate, and score leads across Salesforce, Marketo, and related systems.
• Search & Retrieval: Modernize site search and partner locator using semantic retrieval and embeddings.
• Analytics: Use AI-assisted analysis to improve partner lead ROI reporting and Adobe Analytics adoption.
• Evaluation & Guardrails: Define metrics, regression tests, monitor accuracy, latency, and cost; ensure PII handling and audit logging.
• Build vs. Buy: Evaluate AI tools and platforms and recommend direction.
• Training & Enablement: Train engineers and stakeholders on AI tools and best practices.
• Integration: Integrate AI solutions with Adobe Experience Cloud, Salesforce, Marketo via APIs.
• DevOps & Operations: Monitoring and alerting for AI services; support incident response and runbooks.
• Collaboration: Work with AEP and platform engineers on data access and releases.

Skills

Python

SQL

TypeScript/JavaScript

RESTful APIs

LLM/ML concepts

Prompt engineering

Leadership/mentoring

Problem solving

Communication

PT business hours

Education

Bachelor's or Master's in CS/Data Science

Tools

LLM APIs

Agent frameworks

Salesforce/Marketo

Adobe Experience Cloud

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based agents and machine learning solutions across Digital, Revenue, Partner, and Event Marketing. Your focus will be turning high-impact initiatives, such as event invitations, prospecting, lead and contact data quality, site search, and partner experiences, into reliable, measurable, production-grade solutions. This role also entails platform engineering work. You will also train and enable Marketing and IT team members to adopt AI effectively and responsibly.

What You'll Do

• AI & Applied ML Use Case Discovery: Partner with Marketing teams to identify, prioritize, and scope AI opportunities, with success metrics tied to business outcomes.
• Agent Development: Build and deploy LLM-based agents for event invitations, account and contact prospecting, and partner workflows, with orchestration and human-in-the-loop controls.
• Lead & Contact Quality: Build ML and LLM-assisted pipelines to clean, deduplicate, enrich, validate, and score leads and contacts across Salesforce, Marketo, and related systems, including bot and fraud detection.
• Search & Retrieval: Modernize site search and partner locator using semantic and hybrid retrieval, embeddings, and RAG grounded in approved content.
• Analytics : Use AI-assisted analysis to improve partner lead ROI reporting and Adobe Analytics adoption.
• Evaluation & Guardrails : Define evaluation metrics and regression tests, monitor accuracy, latency, and cost, and implement PII handling, consent enforcement, and audit logging in partnership with Security, Privacy, and Legal.
• Build vs. Buy: Evaluate AI tools, LLM platforms, and Adobe-native AI capabilities, and recommend a direction.
• Training & Enablement : Train and mentor engineers, marketing operations, and Sales stakeholders on AI tools, prompt design, and responsible use. Run workshops and maintain playbooks and reusable templates.
• Integration : Integrate AI solutions with Adobe Experience Cloud, Salesforce, Marketo, and other systems via APIs and event-driven patterns.
• DevOps & Operations: Monitoring, and alerting for AI services, and support incident response and runbooks.
• Collaboration : Work with the AEP and platform engineers on data access, environments, and releases.

What You'll Need

• Bachelor's or Master's degree in Computer Science, Data Science, or a related field (or equivalent practical experience).
• 5+ years of software or data engineering experience, including 2+ years taking LLM or ML solutions to production.
• Hands-on experience with LLM APIs, agent frameworks, prompt engineering, tool calling, and orchestration.
• Familiarity with marketing business domain in Hi-Tech industry.
• Experience with RAG, embeddings, vector or hybrid search, and ML-based entity resolution, classification, or scoring.
• Experience with evaluation methods, prompt and model versioning, and production monitoring.
• Strong Python and SQL, plus TypeScript/JavaScript or Java, and experience building RESTful APIs.
• Working knowledge of CRM and marketing automation data models (leads, contacts, accounts) in platforms such as Salesforce and Marketo.
• Experience with a major cloud platform (AWS or Azure), CI/CD tools (Jenkins, GitLab CI/CD), and GitHub.
• Understanding of data governance, privacy (GDPR, CCPA), and responsible AI practices.
• Demonstrated ability to train and mentor technical and non-technical colleagues.
• Ability to balance project work with operational tasks and to work Pacific Time (PT) business hours.

Nice to Haves

• Experience with Adobe Experience Platform, Adobe Analytics, Target, Journey Optimizer, AEM, Firefly, or GenStudio.
• Experience with search platforms (Elasticsearch, OpenSearch, Algolia).
• Experience with Snowflake, Databricks, or Kafka.
• Experience with sales technology (engagement, intent, or enrichment tools) or bot and fraud mitigation.
• Experience leading internal AI training programs.
• Cloud or AI certifications.

Benefits of Working at CrowdStrike

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe
• CrowdStrike is proud to be an equal opportunity employer.
• We are committed to fostering a culture of belonging where everyone is valued fo