Senior Analyst, Enterprise Sales Strategy & Operations

ServiceTitan Software Canada; Glendale (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

ServiceTitan is seeking a Senior Analyst, Enterprise Sales Strategy & Operations to partner with the Enterprise Sales team, driving operational strategy and performance insights.

This role sits on the Revenue Strategy & Operations team and collaborates with Sales, RevOps, Enablement, IT, Finance & Marketing to deliver data-driven outcomes. A self-starter with analytical rigor and project management will thrive in a fast-growth SaaS environment.

Qualifications

• 2-4+ years of experience in high-growth tech companies and/or management consulting.
• Functional experience in Operations/Business operations/Revops, strategy, and/or finance within the SaaS space is preferred (experience working with Enterprise Sales is a plus).
• Experience running quantitative analyses and leveraging AI tools to conduct and report analytical work.
• Strong analytical skills, including proficiency in modeling and data visualization.
• Hands-on experience with Salesforce is preferred.
• Genuinely energized by variety and ambiguity.
• In-office presence in Glendale, CA 1 day/week.

Responsibilities

• Support operating cadence with day-to-day metrics, business reviews, readout memos, and program management; flag risks and opportunities and drive resolution.
• Own weekly, monthly, and quarterly reporting and forecasting; build datasets and dashboards from varied data sources for leadership visibility.
• Partner with Enterprise Sales leaders to interpret performance trends, root causes, and help them improve and scale operations.
• Own high-impact projects from opportunity identification through recommendations to optimize the Sales Process.
• Collaborate with Sales, RevOps, Enablement, IT, Finance & Marketing to deliver insights on large-scale projects or analyses.
• Use AI to automate recurring reporting and analysis; build tools/templates adopted by the team; focus on higher-value work.
• Contribute to the broader Revenue Strategy & Operations team to elevate overall impact.

Skills

Analytical rigor

Project management

Stakeholder management

AI tools

Sales analytics

Tools

Salesforce

Job description

The Senior Analyst, Enterprise Sales Strategy & Operations is an analytical and operational partner to the Enterprise Sales team, helping Enterprise Sales drive operational strategy, diagnose performance, planning and process excellence. This role sits on the Revenue Strategy & Operations team and your key stakeholders will be Enterprise Sales leaders, including Account Executives, Directors and VPs. This individual has a well-rounded background including analytical rigor, project management, operational excellence, and stakeholder management. S/he has a self-starter mentality to own multiple strategic & operational initiatives quickly and deliver outcomes.

What you'll do

• Support the operating cadence: day-to-day metrics, business reviews, readout memos, and program management, flagging risks and opportunities proactively and driving them to resolution
• Own weekly, monthly, and quarterly reporting and forecasting and build datasets and dashboards from various data sources that give leadership a trusted view of Enterprise Sales' health
• Partner closely with Enterprise Sales leaders to help them understand performance trends, root causes, and help them improve and scale their operations
• Own high-impact special projects from opportunity identification through recommendation to optimize the Sales Process and empower better outcomes
• Collaborate with peers across Sales, RevOps, Enablement, IT, Finance & Marketing to deliver insights and partner on large-scale projects or analysis
• Use AI to create leverage: automate recurring reporting and analysis, build tools and templates the broader team adopts, and redirect the time saved toward judgment-heavy work: what to build, why it matters, and what the data actually means in context
• Contribute to the broader Revenue Strategy & Operations team, making everyone around you better.

What you'll bring

• 2-4+ years of experience in a combination of high-growth tech companies and/or management consulting
• Functional experience in Operations/Business operations/Revops, strategy, and/or finance within the SaaS space is preferred (experience working with Enterprise Sales is a plus)
• Experience running quantitative analyses and leveraging AI tools to conduct and report analytical work
• Strong analytical skills, including proficiency in modeling and data visualization
• Hands-on experience with Salesforce is preferred
• Genuinely energized by variety and ambiguity
• In-office presence in Glendale, CA 1 day/week

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

• Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or loc