Senior Analyst, Marketing Strategy & Operations

ServiceTitan; United States; Remote; USD 112,000 - 168,000; Full time

Benefits offered by this job

Flexible time off

Learning & development opportunities

Onboarding program

Bonusly rewards

Health & wellness benefits

Parental leave & fertility support

Job summary

ServiceTitan is seeking a Senior Analyst, Marketing Strategy & Operations in the United States to partner with Marketing on strategy, operations, and spend. You will own funnel performance, ROI modeling, and planning, translating cross-functional questions into actionable analyses and driving the plan to execution.

The role sits on the Revenue Strategy & Operations team and reports to the Director of Marketing Strategy & Operations.

Qualifications

• 2-4+ years in high-growth tech or management consulting.
• Experience running quantitative analyses and leveraging AI tools.
• Hands-on experience with HubSpot and Salesforce.
• Ability to distill complex problems into concrete plans and drive execution.

Responsibilities

• Support the operating cadence with metrics, reviews, memos, and program management.
• Own weekly, monthly, and quarterly reporting and forecasting; build dashboards.
• Lead high-impact projects from identification to execution with clear recommendations.
• Use AI to automate reporting and build reusable tools for the team.
• Document processes and onboard peers on the work you own.

Skills

Marketing analytics

Strategic thinking

Cross-functional communication

AI analytics tooling

Tools

HubSpot

Salesforce

Job description

Ready to be a Titan? The Senior Analyst, Marketing Strategy & Operations is an analytical and operational partner to the Marketing team, helping Marketing make smarter decisions about strategy, operations, and spend. As part of your role, you will drive three connected areas: funnel performance, ROI modeling, and planning. You'll translate ambiguous, cross-functional questions into clear analysis and a plan, and drive that plan yourself. This role sits on the Revenue Strategy & Operations team and reports to the Director, Marketing Strategy & Operations. Our team owns tangible business outcomes (pipeline, revenue, and retention) without directly generating them: we build the programs, analysis, and operating rhythm that help frontline Titans succeed, and we hold cross-functional partners accountable to shared goals. We're also committed to being the best RevOps organization in using AI to supercharge our work.

What you'll do

• Support the operating cadence: day-to-day metrics, business reviews, readout memos, and program management, flagging risks and opportunities proactively and driving them to resolution
• Own weekly, monthly, and quarterly reporting and forecasting and build SQL/Tableau datasets and dashboards from various data sources that give leadership a trusted view of Marketing's health
• Own high-impact special projects from opportunity identification through recommendation to ongoing execution and iteration, deliver stakeholder-ready analysis and recommendations with a clear 'so what'
• Use AI to create leverage: automate recurring reporting and analysis, build tools and templates the broader team adopts, and redirect the time saved toward judgment-heavy work: what to build, why it matters, and what the data actually means in context
• Contribute to the broader Revenue Strategy & Operations team by documenting processes, sharing frameworks, and onboarding peers on the work you own

What you'll bring

• 2-4+ years of experience in a combination of high-growth tech companies and/or management consulting
• Functional experience in operations, strategy, go-to-market, growth, or marketing/revenue operations within SaaS is preferred
• Experience running quantitative analyses and leveraging AI tools to conduct and report analytical work
• Hands-on experience with HubSpot and Salesforce is preferred
• Ability to distill complex, ambiguous problems into a concrete plan, and then drive execution of that plan yourself
• Genuinely energized by variety and ambiguity
• Excellence in cross-functional communication: you can explain a complex problem to a senior leader and an analyst with equal clarity

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
• At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.

For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $111,800 USD - $167,600 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $104,500 USD - $156,700 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.