Senior Analyst, Business Operations & Strategy

ServiceTitan; New York (NY); On-site; USD 105,000 - 168,000; Full time

Benefits offered by this job

Flextime

Flexible time off

Bonusly rewards

Medical, dental, vision

Job summary

ServiceTitan is seeking a Sr. Analyst for Business Operations & Strategy (Property Care GTM Focus) to partner with Sales, Onboarding, and GTM leadership.

Role centers on pipeline generation, forecasting, and handoffs to Onboarding, with analytics driving decision making across Product, Marketing, RevOps, and Customer Success. You will lead analytics to support revenue growth, design outbound motions, and own cadence with senior leaders while collaborating across teams to ensure a cohesive

Qualifications

• 2-4+ years of work experience in high growth tech or management consulting.
• Proficient with AI tools (Claude, ChatGPT, Cursor) to run analyses and build solutions.
• Experience in revenue/ sales/ operations within SaaS is preferred.
• Experience with pipeline management and forecasting alongside Sales/SDRs; CRM experience.

Responsibilities

• Build data sets and dashboards to monitor pipeline health and leading indicators.
• Connect pipeline to onboarding, adoption, and retention outcomes.
• Own quarterly/monthly forecast reviews with senior leadership.
• Partner with Sales, Product, Marketing to articulate value stories and drive ROI analyses.
• Design and refine outbound motion for Property Care trades and define metrics.

Skills

SQL

Tableau

Forecasting

CRM Salesforce

Analytical storytelling

Cross-functional collaboration

Tools

Salesforce

Excel/Sheets

Tableau

CRM tooling

Job description

Ready to be a Titan?

Sr. Analyst - Business Operations & Strategy (Property Care GTM Focus)

is an integral role on the Revenue Strategy & Operations team, partnering directly with Sales, Onboarding, and GTM leadership to build the top of the funnel for ServiceTitan's Property Care business. The Strategy & Operations team builds and maintains the foundation that allows ServiceTitan to hit its goals in new customer acquisition, Customer Implementation, Gross and Net Revenue Retention, Adoption, and Sentiment. This role focuses on the front half of the customer journey for Property Care: how pipeline is generated, forecasted, and converted, and how customers are handed off into Onboarding. As the Property Care sales team ramps and an outbound motion for trades customers is built from scratch, this role will provide the analytics, planning, and operating cadence that leaders rely on. You will also partner with Product, Marketing, RevOps, and Customer Success to keep the experience consistent from first touch through go-live.

What You'll Do

• Pipeline Analytics and Forecasting: Use SQL / Tableau to build data sets and dashboards that give Sales, Onboarding, and GTM leadership a single view of pipeline health and its leading indicators; connect pipeline to downstream outcomes (time to onboard, adoption, retention) to show which segments and deal types perform best; own pipeline reporting and forecasting for Property Care Sales (coverage, conversion, velocity, forecast accuracy), and run the weekly and monthly forecast reviews with senior leadership;
• Value Story and Sales Enablement: Partner with Sales leadership, Product, and Marketing to articulate the Property Care value story for each segment and trade, grounded in customer data and ROI analysis; build the business cases and proof points reps need in the field, such as routing efficiency, adoption benchmarks, and migration outcomes; synthesize win/loss and customer feedback into clear inputs for messaging, pricing, packaging, and the product roadmap;
• GTM Leadership Partnership: Work with GTM leaders as the sales team ramps: territory and segment design, capacity and quota planning, rep ramp tracking, and target setting; maintain the Property Care GTM operating cadence, including planning inputs, decision tracking, and alignment across Sales, Onboarding, Product, and RevOps; identify friction in the Sales-to-Onboarding handoff and design the process fixes that improve time to value;
• Outbound Motion with the SDR Organization: Partner with SDR leadership to design and stand up an outbound sales motion for Property Care trades, including target account lists, ICP definition, sequencing, and lead routing; define the metrics, dashboards, and experiments that show what is working from outreach to meetings booked to qualified pipeline; iterate on the motion with SDR and Sales based on conversion data, and document the playbook so it can scale;
• Special Projects: Fully own high-impact initiatives from opportunity identification through ongoing execution and iteration.

What You'll Bring

• 2-4+ years of work experience in a combination of high growth tech companies and/or management consulting
• Proficient with AI tools (Claude, ChatGPT, Cursor, etc.) to run faster end-to-end analyses and build/test solutions independently
• Functional experience in revenue operations / business operations / sales operations within the SaaS space is preferred
• Experience with pipeline management and sales forecasting, working alongside Sales and/or SDR teams, and using a CRM such as Salesforce (sales engagement or outbound tooling a plus)
• Experience running quantitative analyses and publishing findings in dashboard format (e.g. strong experience with Excel/GSheets, Tableau, SQL)
• Proven track record of using analytics to drive results and inform strategic decisions
• Ability to turn data into a clear customer value narrative and concrete action plans, and to manage execution
• To be energized by ambiguity and dynamic environments, including building a new sales motion from scratch, while moving fast
• Detail-oriented with strong storytelling skills, able to present findings and recommendations clearly and simplify complex problems for cross-functional stakeholders at all levels

Be Human With Us

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. We’re in this together. Come be human, with us.

Use of AI Technology

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work
• Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
• At ServiceTitan we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.
• We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
• ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.
• For candidates in the United States, the good faith salary ranges estimate for this role is:
• Zone 1: $111,800 USD - $167,600 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA
• Zone 2: $104,500 USD - $156,700 USD Applicable for: All other US locations.
• International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.