Senior Analyst, CRM & Sales Processes

Danfoss GmbH; Ames, Northern (IA, KY); Hybrid; USD 77,000 - 92,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Personal insurance

Job summary

Danfoss seeks a Senior Analyst, CRM & Sales Processes to bridge sales processes and our CRM system. You will enable sales growth and deliver exceptional customer experiences by supporting tools and processes onsite in Ames, IA or Plymouth, MN.

The role emphasizes data integrity, training, and global collaboration. We value 3–5 years of CRM experience, strong Excel data skills, and a proactive approach to quality.

Qualifications

• 3–5 years of hands-on experience with business processes in a CRM platform (Salesforce is a plus) and understanding of its data model.
• Strong data handling skills with Excel or similar tools and large datasets (over 100,000 records).
• Excellent communication skills for a global, collaborative environment.

Responsibilities

• Be the CRM Guru: act as the go-to expert for global colleagues, providing support and troubleshooting for sales processes in the CRM system.
• Drive Efficiency and Improvement: identify and implement solutions to streamline processes.
• Master Our Data: manage CRM data, including extracting, transforming and loading large datasets to ensure data integrity.
• Empower Our Teams: develop and update internal documentation and training materials.
• Collaborate Globally: work with sales, customer service, IT and quality teams to ensure CRM is a powerful tool.

Skills

CRM expert

Sales processes

Data handling

Excel

Relational databases

Communication

Education

Bachelor's degree

Tools

Salesforce

SQL

Job description

Job Location: Ames, IA, US, Minneapolis, MN, US

Employment Type: Full Time

Segment: Danfoss Power Solutions Segment

Job Category: Sales

Work Location Type: On-site

Senior Analyst, CRM & Sales Processes

Req ID: 50000 Job Location: Ames, IA, US, Minneapolis, MN, US Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Sales Work Location Type: On-site Job Description

The Impact You'll Make

Are you an experienced CRM specialist with a passion for enabling sales processes?

We are seeking aSenior Professional, CRM & Sales Process to be a key player in the success of our global teams. In this role, you will be the bridge between our sales processes and our CRM system, ensuring our teams have the tools and support they need to drive sales growth and deliver exceptional customer experience.

This position does require being onsite at our Ames, IA or Plymouth, MN locations. The salary range is $77,000 - $92,000 based on experience.

What You’ll Be Doing

• Be the CRM Guru:You will be the go-to person for our global colleagues, providing expert support and troubleshooting on our sales processes in our CRM system.
• Drive Efficiency and Improvement:Collaborate with and consult process owners and managers to identify and implement innovative solutions that improve and streamline our processes.
• Master Our Data:Take charge of our CRM data. You'll be responsible for complex data maintenance, including extracting, analyzing, transforming, and loading large datasets to ensure data integrity and support our business goals.
• Empower Our Teams:Develop and update internal documentation and training materials to help our colleagues master our sales processes and CRM system.
• Collaborate Globally:Work with a diverse range of teams, from sales and customer service to IT and quality, to ensure our CRM system is a powerful tool for everyone.

What We're Looking For

• A minimum of 3-5 years of hands-on experience with business process in a CRM platform (Salesforce is a plus!), with a deep understanding of its data model.
• Strong data handling skills, with intermediate to advanced proficiency in Excel or a similar tool (and experience with datasets of over 100,000 records).
• A solid understanding of relational databases and the ability to work with data from multiple tables.
• Excellent communication skills and the ability to thrive in a global, collaborative environment.
• A critical thinker with a passion for quality, a proactive approach to problem-solving, and a genuine desire to support others.
• A bachelor's degree from an accredited university is preferred.

If you are a data-driven, collaborative, and results-oriented individual with a passion for CRM, we would love to hear from you!

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like an annual bonus, paid vacation, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.