Senior Analyst – Collections and Servicing Portfolio Analytics

SAFCO; Pompano Beach (FL); On-site; USD 70,000 - 115,000; Full time

Job summary

SAFCO in Pompano Beach, FL is seeking a data analytics professional for a 100% in-office role. You will partner with executive leadership to improve collections effectiveness, servicing efficiency, and portfolio performance using SQL, Excel, and BI tools.

The role emphasizes building reports, dashboards, and predictive analyses to support strategic decisions, with strong focus on data accuracy and actionable insights for non-technical stakeholders.

Qualifications

• Bachelor's degree in a related field.
• 2–7 years of analytics, strategy, BI, or related experience.
• Advanced SQL skills are required.
• Advanced Microsoft Excel skills are required.

Responsibilities

• Identify, design, and implement automation solutions for servicing and collections workflows.
• Analyze current servicing processes to identify inefficiencies and opportunities for improvement.
• Segment customers by risk, payment behavior, and account characteristics to support targeted strategies.
• Analyze loan portfolio performance including delinquency trends and roll rates.
• Develop recommendations to improve collections and portfolio performance.

Skills

Advanced SQL

Advanced Excel

Data analysis

Communication

Education

Bachelor's degree in Business Analytics, Business Administration, Finance, Engineering, CS, Math, Stats, or related field

Tools

Power BI

Tableau

Job description

Full-Time | On-Site | Pompano Beach, Florida Salary: $70,000 – $115,000 (depending on experience)

• This is a 100% in-office role (five days per week) in Pompano Beach, Florida
• Remote or hybrid work is not available
• Candidates must live within a reasonable commuting distance, or be willing to relocate

About SAFCO

At SAFCO, we believe a finance company should exist to help customers build a better tomorrow. For more than 30 years, we have provided responsible auto financing solutions while building a culture grounded in accountability, performance, and continuous improvement.

As we continue to grow, we are investing in stronger analytics, smarter servicing strategies, and better operational processes. The person will play an important role in helping our executive leadership team make informed decisions, improve collections effectiveness, and identify opportunities to make the business stronger. This is an ideal opportunity for a smart, technically skilled, and driven analyst who enjoys solving business problems with data.

What You’ll Do

This is a highly visible role that partners closely with executive leadership and servicing management to improve performance across the servicing and collections organization.

You Will

• Identify, design, and implement automation solutions to streamline servicing and collections workflows
• Analyze current servicing processes to identify inefficiencies, bottlenecks, and opportunities for improvement
• Segment customers based on risk, payment behavior, and account characteristics to support targeted servicing strategies
• Analyze loan portfolio performance, including delinquency trends, roll rates, payment behavior, and charge-offs
• Develop recommendations to improve collections effectiveness, operational efficiency, and portfolio performance
• Build and maintain reports, dashboards, visualizations, and analytical models to monitor servicing performance
• Write ad hoc SQL queries and perform data analysis to support requests from executive leadership
• Ensure the accuracy, consistency, and integrity of data across servicing systems and reporting environments
• Assist in the design, implementation, and analysis of A/B tests for new servicing strategies and treatment approaches
• Partner with servicing leadership to gather business requirements and lead analytical or process improvement projects
• Prepare presentations and communicate findings, recommendations, and campaign results to management
• Translate complex analytical findings into clear, actionable business insights for non-technical stakeholders

Data, Analytics & Technical Focus

In this role, you will work with large operational datasets and help transform information into action. Examples of the types of work you may perform include:

• Developing reports and dashboards to monitor collector productivity, delinquency trends, and campaign performance
• Evaluating the effectiveness of servicing strategies and recommending adjustments based on results
• Supporting process improvement and automation initiatives to reduce manual work and improve efficiency
• Creating customer segments and predictive analyses to improve outreach and treatment strategies
• Using advanced SQL and other tools to combine, clean, and analyze data from multiple systems
• Supporting executive presentations with data-driven insights and recommendations

What We're Looking For

• Bachelor's degree in Business Analytics, Business Administration, Finance, Engineering, Computer Science, Mathematics, Statistics, or a related field
• 2–7 years of experience in analytics, strategy, business intelligence, process improvement, financial services, or a related field
• Advanced SQL skills required
• Advanced Microsoft Excel skills required
• Strong analytical, problem-solving, and critical thinking abilities
• Ability to interpret data, identify trends, and make practical business recommendations
• Excellent communication skills, including the ability to present complex information clearly and professionally
• Ability to manage multiple projects and work effectively in a fast-paced environment
• Strong attention to detail and commitment to data accuracy

Preferred Qualifications

• Experience with Python, ETL processes, or other data engineering tools
• Experience with process improvement, workflow analysis, or automation initiatives
• Data visualization experience using tools such as Power BI, Tableau, or similar platforms
• Financial services, lending, collections, or servicing experience
• Experience supporting strategy, operations, or performance improvement initiatives

Why Join SAFCO

• Work directly with executive leadership on high-impact business initiatives
• Gain broad exposure to servicing strategy, portfolio analytics, and operational improvement
• Play a key role in shaping the future of SAFCO’s analytics and collections strategy capabilities
• Opportunity to build new reports, tools, and processes from the ground up
• Collaborative, fast-paced environment with opportunities for growth and development

SAFCO is an equal opportunity employer and a drug-free workplace. We do not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies.