Senior Analyst, Change Management—App Support

St. Louis County, MO; Clayton (MO); On-site; USD 44,000 - 52,000; Full time

Job summary

St. Louis County’s Information Technology Department is seeking an experienced Sr. Analyst, Application Support - Change Management to drive the successful implementation and adoption of enterprise software releases across the County.

This role emphasizes coordinating change initiatives, training, and proactive communication to minimize disruption while enhancing user adoption. The position interfaces with IT teams, business units, and vendors to ensure changes are planned, tested, and executed

Qualifications

• Equivalent to a Bachelor’s Degree
• At least three years of professional work experience in supporting information technology systems

Responsibilities

• Oversee the IT change management lifecycle for software applications, prioritize and coordinate change requests, assess risks and business impacts, schedule and obtain approvals for changes, and ensure compliance with formal change control policies and documentation requirements.
• Develop and execute detailed change implementation plans for patches, upgrades, and new feature releases on key enterprise platforms. Ensure that all changes are thoroughly tested, validated, and timed to minimize downtime and prevent production incidents during deployment.
• Work closely with software developers, system administrators, business units, and department stakeholders to integrate application change activities into overall project plans. Facilitate clear and timely communication about upcoming changes, including release notes and user-friendly announcements.
• Develop and deliver comprehensive training programs and resources for end-users and support staff for new systems or updated features, including user guides, FAQs, and workshops.
• Monitor system performance, support tickets, and user feedback during post deployment periods to ensure a smooth transition and high user adoption. Address issues promptly and drive continuous improvement.
• Maintain up-to-date technical documentation, change logs, and support knowledge bases for all managed applications; update documentation after each change for auditing purposes.

Job description

St. Louis County’s Information Technology Department is seeking an experienced Sr. Analyst, Application Support - Change Management to drive the successful implementation and adoption of enterprise software releases across the County.

This role emphasizes coordinating change initiatives, training, and proactive communication to minimize disruption while enhancing user adoption. The position interfaces with IT teams, business units, and vendors to ensure changes are planned, tested, and executed