Senior Analyst, Business Operations & Strategy

ServiceTitan Software Canada; United States; Sur place; USD 110 000 - 145 000; Plein temps

Résumé du poste

ServiceTitan is seeking a Sr. Analyst - Business Operations & Strategy (Property Care GTM Focus) to partner with Sales, Onboarding, and GTM leadership.

You will build the top of the funnel, forecast, and optimize transitions from pipeline to onboarding, while supporting Product, Marketing, RevOps, and Customer Success to ensure a consistent first touch through go-live. Ideal candidates have 2-4+ years in high-growth tech or consulting, strong analytics with SQL/Tableau, and experience in SaaS

Qualifications

• 2-4+ years of work experience in high growth tech or management consulting.
• Proficient with AI tools to run analyses and build solutions independently.
• Experience in revenue/ business operations within SaaS is preferred.
• Experience with pipeline management and sales forecasting alongside Sales/ SDR teams.

Responsabilités

• Build dashboards and data sets to provide a single view of pipeline health.
• Connect pipeline to downstream outcomes like onboarding time, adoption, retention.
• Own pipeline reporting and forecasting for Property Care Sales; run weekly/monthly forecast reviews.
• Articulate Property Care value story with Product/Marketing; build business cases and ROI analyses.
• Collaborate with GTM leaders on territory design, quota planning, and cadence; maintain cross-functional alignment.
• Design and stand up outbound sales motion for Property Care trades; define ICP and lead routing.
• Own high-impact initiatives from identification to execution and iteration.

Connaissances

SQL

Tableau

Excel/Google Sheets

CRM (Salesforce)

Revenue operations

Data storytelling

AI tools (Claude, ChatGPT, Cursor)

Forecasting

Analytical mindset

Cross-functional collaboration

Outils

Salesforce

Description du poste

Ready to be a Titan?

The Sr. Analyst - Business Operations & Strategy (Property Care GTM Focus) is an integral role on the Revenue Strategy & Operations team, partnering directly with Sales, Onboarding, and GTM leadership to build the top of the funnel for ServiceTitan's Property Care business. The Strategy & Operations team builds and maintains the foundation that allows ServiceTitan to hit its goals in new customer acquisition, Customer Implementation, Gross and Net Revenue Retention, Adoption, and Sentiment.

This role focuses on the front half of the customer journey for Property Care: how pipeline is generated, forecasted, and converted, and how customers are handed off into Onboarding. As the Property Care sales team ramps and an outbound motion for trades customers is built from scratch, this role will provide the analytics, planning, and operating cadence that leaders rely on. You will also partner with Product, Marketing, RevOps, and Customer Success to keep the experience consistent from first touch through go-live.

What You'll Do

Pipeline Analytics and Forecasting

• Use SQL / Tableau to build data sets and dashboards that give Sales, Onboarding, and GTM leadership a single view of pipeline health and its leading indicators
• Connect pipeline to downstream outcomes (time to onboard, adoption, retention) to show which segments and deal types perform best
• Own pipeline reporting and forecasting for Property Care Sales (coverage, conversion, velocity, forecast accuracy), and run the weekly and monthly forecast reviews with senior leadership

Value Story and Sales Enablement

• Partner with Sales leadership, Product, and Marketing to articulate the Property Care value story for each segment and trade, grounded in customer data and ROI analysis
• Build the business cases and proof points reps need in the field, such as routing efficiency, adoption benchmarks, and migration outcomes
• Synthesize win/loss and customer feedback into clear inputs for messaging, pricing, packaging, and the product roadmap

GTM Leadership Partnership

• Work with GTM leaders as the sales team ramps: territory and segment design, capacity and quota planning, rep ramp tracking, and target setting
• Maintain the Property Care GTM operating cadence, including planning inputs, decision tracking, and alignment across Sales, Onboarding, Product, and RevOps
• Identify friction in the Sales-to-Onboarding handoff and design the process fixes that improve time to value

Outbound Motion with the SDR Organization

• Partner with SDR leadership to design and stand up an outbound sales motion for Property Care trades, including target account lists, ICP definition, sequencing, and lead routing
• Define the metrics, dashboards, and experiments that show what is working from outreach to meetings booked to qualified pipeline
• Iterate on the motion with SDR and Sales based on conversion data, and document the playbook so it can scale

Special Projects

• Fully own high-impact initiatives from opportunity identification through ongoing execution and iteration

What You'll Bring

• 2-4+ years of work experience in a combination of high growth tech companies and/or management consulting
• Proficient with AI tools (Claude, ChatGPT, Cursor, etc.) to run faster end-to-end analyses and build/test solutions independently
• Functional experience in revenue operations / business operations / sales operations within the SaaS space is preferred
• Experience with pipeline management and sales forecasting, working alongside Sales and/or SDR teams, and using a CRM such as Salesforce (sales engagement or outbound tooling a plus)
• Experience running quantitative analyses and publishing findings in dashboard format (e.g. strong experience with Excel/GSheets, Tableau, SQL)
• Proven track record of using analytics to drive results and inform strategic decisions
• Ability to turn data into a clear customer value narrative and concrete action plans, and to manage execution
• To be energized by ambiguity and dynamic environments, including building a new sales motion from scratch, while moving fast
• Detail-oriented with strong storytelling skills, able to present findings and recommendations clearly and simplify complex problems for cross-functional stakeholders at all levels

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring team