Senior Analyst, Business Operations & Strategy

ServiceTitan; United States; Remote; USD 105,000 - 168,000; Full time

Benefits offered by this job

Flextime

Onboarding program

Bonus program (Bonusly)

Comprehensive health benefits

Fertility support

Pet insurance

Job summary

ServiceTitan is seeking a Sr. Analyst - Business Operations & Strategy (Property Care GTM Focus) to drive pipeline generation, forecasting, and handoff to Onboarding.

You will partner with Sales, Onboarding, Product, Marketing, and RevOps to align data-driven insights with the Property Care strategy. This role emphasizes building analytics, planning cadences, and cross-functional collaboration as we design a new outbound motion for trades and improve time-to-value for customers across the

Qualifications

• 2-4+ years of work experience in high growth tech companies and/or management consulting.
• Proficient with AI tools (Claude, ChatGPT, Cursor, etc.) to run faster end-to-end analyses.
• Functional experience in revenue operations / business operations / sales operations within SaaS preferred.
• Experience with pipeline management and forecasting using CRM such as Salesforce.
• Experience running quantitative analyses and publishing findings in dashboards (Excel/Sheets, Tableau, SQL).
• Ability to turn data into a clear customer value narrative and actionable plans.

Responsibilities

• Build data sets and dashboards using SQL and Tableau to show pipeline health and leading indicators for Sales, Onboarding, and GTM leadership.
• Connect pipeline to downstream outcomes (time to onboard, adoption, retention) and identify top segments and deal types.
• Own pipeline reporting and forecast reviews for Property Care Sales, including coverage, conversion, velocity, and forecast accuracy.
• Partner with Sales, Product, Marketing to articulate the Property Care value story for each segment and trade, grounded in ROI analysis.
• Design and implement an outbound motion for Property Care trades, including ICP, sequencing, and lead routing; define dashboards and experiments.

Job description

Ready to be a Titan?

The Sr. Analyst - Business Operations & Strategy (Property Care GTM Focus) is an integral role on the Revenue Strategy & Operations team, partnering directly with Sales, Onboarding, and GTM leadership to build the top of the funnel for ServiceTitan's Property Care business. The Strategy & Operations team builds and maintains the foundation that allows ServiceTitan to hit its goals in new customer acquisition, Customer Implementation, Gross and Net Revenue Retention, Adoption, and Sentiment. This role focuses on the front half of the customer journey for Property Care: how pipeline is generated, forecasted, and converted, and how customers are handed off into Onboarding. As the Property Care sales team ramps and an outbound motion for trades customers is built from scratch, this role will provide the analytics, planning, and operating cadence that leaders rely on. You will also partner with Product, Marketing, RevOps, and Customer Success to keep the experience consistent from first touch through go-live.

What You'll Do

Pipeline Analytics and Forecasting

• Use SQL / Tableau to build data sets and dashboards that give Sales, Onboarding, and GTM leadership a single view of pipeline health and its leading indicators
• Connect pipeline to downstream outcomes (time to onboard, adoption, retention) to show which segments and deal types perform best
• Own pipeline reporting and forecasting for Property Care Sales (coverage, conversion, velocity, forecast accuracy), and run the weekly and monthly forecast reviews with senior leadership

Value Story and Sales Enablement

• Partner with Sales leadership, Product, and Marketing to articulate the Property Care value story for each segment and trade, grounded in customer data and ROI analysis
• Build the business cases and proof points reps need in the field, such as routing efficiency, adoption benchmarks, and migration outcomes
• Synthesize win/loss and customer feedback into clear inputs for messaging, pricing, packaging, and the product roadmap

GTM Leadership Partnership

• Work with GTM leaders as the sales team ramps: territory and segment design, capacity and quota planning, rep ramp tracking, and target setting
• Maintain the Property Care GTM operating cadence, including planning inputs, decision tracking, and alignment across Sales, Onboarding, Product, and RevOps
• Identify friction in the Sales-to-Onboarding handoff and design the process fixes that improve time to value

Outbound Motion with the SDR Organization

• Partner with SDR leadership to design and stand up an outbound sales motion for Property Care trades, including target account lists, ICP definition, sequencing, and lead routing
• Define the metrics, dashboards, and experiments that show what is working from outreach to meetings booked to qualified pipeline
• Iterate on the motion with SDR and Sales based on conversion data, and document the playbook so it can scale

Special Projects

• Fully own high-impact initiatives from opportunity identification through ongoing execution and iteration

What You'll Bring

• 2-4+ years of work experience in a combination of high growth tech companies and/or management consulting
• Proficient with AI tools (Claude, ChatGPT, Cursor, etc.) to run faster end-to-end analyses and build/test solutions independently
• Functional experience in revenue operations / business operations / sales operations within the SaaS space is preferred
• Experience with pipeline management and sales forecasting, working alongside Sales and/or SDR teams, and using a CRM such as Salesforce (sales engagement or outbound tooling a plus)
• Experience running quantitative analyses and publishing findings in dashboard format (e.g. strong experience with Excel/GSheets, Tableau, SQL)
• Proven track record of using analytics to drive results and inform strategic decisions
• Ability to turn data into a clear customer value narrative and concrete action plans, and to manage execution
• To be energized by ambiguity and dynamic environments, including building a new sales motion from scratch, while moving fast
• Detail-oriented with strong storytelling skills, able to present findings and recommendations clearly and simplify complex problems for cross-functional stakeholders at all levels

Be Human With Us

Being human isn't about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.

We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors including relevant experience, skill set, qualifications, and performance. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $111,800 USD - $167,600 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $104,500 USD - $156,700 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.