Senior Analyst, Business Intelligence & Insights

Universal Orlando Resort; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Universal Orlando Resort is seeking a Sr Analyst, Business Intelligence & Insights to join the Pricing Experimentation and Business Intelligence team within Global Revenue Science. This role develops reporting, dashboards, and analysis that improve visibility into pricing and revenue performance across Universal Destinations & Experiences.

The Sr Analyst translates complex data into clear business insights by building scalable BI solutions, monitoring KPIs, identifying revenue

Qualifications

• 2+ years in BI, analytics, reporting, or pricing analytics.
• Dashboards, recurring reporting, self-service tools for stakeholders.
• Hands-on SQL; Snowflake/Databricks experience preferred.
• Power BI or similar visualization platform experience preferred.
• Translate data into actionable insights for business decisions.

Responsibilities

• Design, build Power BI dashboards, scorecards, and recurring reporting for Global Pricing and Revenue Management.
• Develop data models, queries, measures, and visualizations for self-service insights.
• Automate reporting processes to improve speed, scalability, and consistency.
• Document metric definitions, data sources, and reporting processes.

Skills

SQL

Power BI

Tableau/Looker

Snowflake

Databricks

Education

Bachelor's degree in Business Analytics, Data Science, Statistics, Finance, Economics, CS/IS, or related field

Advanced degree or analytics certification (plus)

Tools

Power BI

Tableau

Looker

Snowflake

Databricks

Job description

JOB SUMMARY

The Sr Analyst, Business Intelligence & Insights is a key member of the Pricing Experimentation and Business Intelligence team within Global Revenue Science. Reporting to the Sr Manager, Business Intelligence, this role develops reporting, dashboards, and analysis that improve visibility into pricing and revenue performance across Universal Destinations & Experiences.

The Sr Analyst transforms complex data into clear business insights by building scalable BI solutions, monitoring key performance indicators, identifying revenue opportunities and risks, and supporting recurring and ad hoc decision needs.

This position partners with pricing strategy, revenue management, finance, data science, data engineering, digital product, technology, and business stakeholders. Success requires strong technical skills, analytical curiosity, attention to detail, and the ability to communicate findings clearly to both technical and non-technical audiences.

MAJOR RESPONSIBILITIES

Business Intelligence Development and Reporting

• Design, and build Power Bi dashboards, scorecards, and recurring reporting that support Global Pricing and Revenue Management.
• Develop efficient data models, queries, measures, and visualizations that provide reliable and intuitive self-service insights.
• Automate manual reporting processes and improve the speed, scalability, and consistency of recurring deliverables.
• Document metric definitions, business rules, data sources, and reporting processes to support adoption and long-term maintainability.

Pricing and Performance Analytics

• Analyze pricing and revenue performance, including demand, conversion, average price, product mix, booking pace, and other key business drivers.
• Identify performance gaps, emerging trends, and revenue opportunities, and translate findings into clear recommendations for pricing and business partners.
• Produce recurring performance readouts and ad hoc analyses that explain what changed, why it changed, and the actions stakeholders should consider.
• Validate data and reconcile results across sources to ensure analyses are accurate, consistent, and decision-ready.

Reporting Maintenance and Optimization

• Maintain and enhance existing Power BI dashboards, scorecards, and recurring reports to ensure ongoing reliability, usability, and alignment with Global Pricing and Revenue Management needs.
• Organize and maintain a centralized reporting and dashboard repository so stakeholders can easily identify and access relevant, current reporting.
• Monitor reporting usage and stakeholder needs to identify opportunities to streamline, consolidate, or retire outdated or underused reports and dashboards.

Stakeholder Partnership and Continuous Improvement

• Partner with pricing, finance, technology, digital product, data science, data engineering, and business teams to understand needs and deliver practical analytical solutions.
• Manage assigned projects and priorities independently, communicate risks and dependencies, and deliver high-quality work within established timelines.
• Recommend improvements to data quality, reporting processes, analytical standards, and stakeholder self-service capabilities.
• Share analytical best practices and provide informal guidance to peers and junior team members as appropriate.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

QUALIFICATIONS

Category Required Knowledge, Skills & Abilities Technical Expertise

• Hands-on proficiency with SQL and business intelligence tools such as Power BI, Tableau, or Looker, including dashboard development, data visualization, and reporting automation.
• Experience working with large datasets and cloud data platforms such as Snowflake, Databricks, or comparable environments; familiarity with Python is a plus.
• Working knowledge of data modeling, metric design, data validation, documentation, and quality-control practices.

Analytical and Business Acumen

• Strong analytical and critical-thinking skills, with the ability to diagnose performance drivers and translate complex data into clear insights and recommendations.
• Ability to evaluate pricing and revenue performance using measures such as demand, conversion, average price, revenue lift, booking pace, and product mix.

Communication and Collaboration

• Strong written, verbal, and visual communication skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to build effective cross-functional relationships, clarify stakeholder needs, and influence decisions through credible analysis.
• Demonstrated organization, ownership, and judgment when managing multiple priorities in a fast-paced environment.

Governance and Ethics

• Commitment to data accuracy, responsible use of data and AI, appropriate handling of confidential information, and compliance with applicable data-privacy requirements.

EDUCATION

• Bachelor’s degree in Business Analytics, Data Science, Statistics, Finance, Economics, Computer Science, Information Systems, or a related field required;
• or equivalent combination of education and relevant professional experience will be considered.
• Advanced degree or relevant certification in analytics, business intelligence, data visualization, or a related discipline is a plus.

EXPERIENCE

• 2+ years of professional experience in business intelligence, analytics, reporting, pricing analytics, revenue management, financial analysis, or a related analytical field.
• Demonstrated experience building and maintaining dashboards, recurring reporting, and self-service analytical tools for business stakeholders.
• Hands‑on experience writing SQL and working with large, complex datasets; experience with Snowflake, Databricks, or a comparable cloud data platform is preferred.
• Experience with Power BI or a comparable visualization platform is preferred.
• Experience analyzing business performance and translating results into actionable insights and recommendations.

  Your talent, skills and experience will be rewarded with a competitive compensation package.

  Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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