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Angi seeks a highly analytical Senior Analyst to support the analytics roadmap for Customer Care, using advanced data analysis, modeling, and visualization to drive data-backed recommendations and strategic insights.
You will work with product, strategy, and operations to optimize care performance, focusing on metrics like save rate, churn, and cash collection, while mentoring juniors and expanding AI-enabled workflows.
Compensation vs. Market: The $100K–$150K base is competitive for a Senior Analyst in the US, sitting at or slightly above median for data/analytics roles at this level (industry benchmark: ~$95K–$140K). The addition of equity and a performance bonus meaningfully raises total compensation, potentially into the $130K–$180K+ range depending on performance.
Skills Development: This role builds a highly marketable skill set, including:
Career Trajectory: Senior Analyst roles at marketplace companies like Angi often serve as a springboard to Staff Analyst, Analytics Manager, or Director of Insights within 2–4 years. The mentorship responsibility signals a path toward people management.
Green Flags: Flexible PTO, remote work, global brand with 30 years of history, and explicit AI adoption signal a modern, forward-thinking analytics culture. Cross-functional exposure to product, strategy, and operations broadens your impact beyond pure data work.
Watch For: The \"fast-paced environment\" language and broad scope (predictive modeling + dashboards + stakeholder management + mentoring) may indicate a lean team. Clarify headcount and tooling maturity during interviews to gauge bandwidth expectations.
For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.
For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.
Angi at a glance:
Job Summary:
We are seeking a highly analytical and detail-oriented Senior Analyst to join our team. In this role, you will support the analytics roadmap by leveraging advanced data analysis, modeling, and visualization techniques to generate strategic insights for our Customer Care team.
This role will focus on optimizing our care function, with projects aimed at providing data-driven recommendations to ensure we are providing high-quality customer care to both homeowners and pros, optimizing for revenue and customer experience. You will work closely with product, strategy, and operations teams to analyze care team performance, focusing on metrics such as save rate, customer churn, and cash collection.
As a Senior Analyst, you will focus on providing data-backed recommendations that answer not just \"what happened?\", but \"what will happen?\" and \"what should we do?\" to enhance the customer experience and grow the bottom line.
Key Responsibilities:
Required Qualifications:
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
Is this Senior Analyst role at Angi fully remote? Yes, the job is tagged #LI-Remote, indicating it is a fully remote position. However, based on the posting context, candidates are expected to be based in the United States. What is the salary range for this position? The base salary ranges from $100,000 to $150,000 annually, depending on experience and performance. The role also includes eligibility for a year-end performance bonus and an equity package. What technical skills are required for this role? Candidates need strong proficiency in SQL and either Python or R, plus expertise in data visualization tools such as Looker, Tableau, or Power BI. Experience applying predictive modeling techniques is also required. How much experience is needed to apply for this Senior Analyst role? Angi requires at least 5 years of analytical experience in an e-commerce, marketplace, or related field, along with a bachelor's degree in Data Science, Economics, Statistics, Business, or a related discipline. Will I be expected to mentor others in this role? Yes, the job description explicitly mentions embracing opportunities to mentor junior team members and proactively documenting and sharing insights with peers.
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