Senior AML/KYC Operations Analyst

HITEC; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Bank of America in Charlotte seeks an AML/KYC Refresh Analyst to support global client due diligence and regulatory compliance. You will review CDD/ECDD, gather documentation, and coordinate with sales and outreach teams to ensure accurate refresh requirements.

The role emphasizes teamwork, data accuracy, and the ability to work with minimal supervision in a process-driven environment. Familiarity with MS Office and strong communication skills are essential.

Qualifications

• Two or more years of financial services experience.
• Excellent verbal and written communications skills.
• Experience in a process-oriented production environment that changes periodically.
• Familiar with MS Office Suite (Excel/Word/Outlook/Access).
• Customer focus and relationship-building abilities.
• Time management, problem solving, and strategic thinking.

Responsibilities

• Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in line with internal policies and regulatory guidelines.
• Review of refresh requirements for assigned jurisdiction ensuring adequacy before sending to client.
• Liaise with sales/outreach teams to obtain and validate documentation for refresh requirements.
• Perform client refresh by reviewing documentation, vendor databases and data in proprietary systems.
• Ensure all jurisdictional regulatory requirements related to KYC are adhered to.
• Support business with KYC-related queries and requests.
• Participate in remediation and internal/external audits.

Skills

Verbal & written communication

Time management

Problem solving

Strategic thinking

Teamwork

Customer focus

Relationship building

MS Office Suite

Bilingual – Portuguese or Spanish

Education

Associates or higher

High School Diploma / GED

Tools

MS Office Suite

Job description

Bank of America in Charlotte seeks an AML/KYC Refresh Analyst to support global client due diligence and regulatory compliance. You will review CDD/ECDD, gather documentation, and coordinate with sales and outreach teams to ensure accurate refresh requirements.

The role emphasizes teamwork, data accuracy, and the ability to work with minimal supervision in a process-driven environment. Familiarity with MS Office and strong communication skills are essential.