Operations Senior Analyst - AML Specialty Operations

HITEC; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Bank of America in Charlotte seeks an AML/KYC Refresh Analyst to support global client due diligence and regulatory compliance. You will review CDD/ECDD, gather documentation, and coordinate with sales and outreach teams to ensure accurate refresh requirements.

The role emphasizes teamwork, data accuracy, and the ability to work with minimal supervision in a process-driven environment. Familiarity with MS Office and strong communication skills are essential.

Qualifications

• Two or more years of financial services experience.
• Excellent verbal and written communications skills.
• Experience in a process-oriented production environment that changes periodically.
• Familiar with MS Office Suite (Excel/Word/Outlook/Access).
• Customer focus and relationship-building abilities.
• Time management, problem solving, and strategic thinking.

Responsibilities

• Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in line with internal policies and regulatory guidelines.
• Review of refresh requirements for assigned jurisdiction ensuring adequacy before sending to client.
• Liaise with sales/outreach teams to obtain and validate documentation for refresh requirements.
• Perform client refresh by reviewing documentation, vendor databases and data in proprietary systems.
• Ensure all jurisdictional regulatory requirements related to KYC are adhered to.
• Support business with KYC-related queries and requests.
• Participate in remediation and internal/external audits.

Skills

Verbal & written communication

Time management

Problem solving

Strategic thinking

Teamwork

Customer focus

Relationship building

MS Office Suite

Bilingual – Portuguese or Spanish

Education

Associates or higher

High School Diploma / GED

Tools

MS Office Suite

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Department and Role Overview:

Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. Multiple openings available.

Primary responsibilities of the Refresh Analyst will include:

• Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
• Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• Liaise with sales/client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
• Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met
• Ensure all jurisdictional regulatory requirements related to KYC are adhered to
• Support business with KYC related queries and requests
• Participate in remediation, internal/external Audits

Preferred Skills:

• Bilingual – Portuguese or Spanish speaking

Required Skills:

• Two or more years of financial services experience
• Excellent verbal and written communications skills
• Experience performing in a process-oriented production environment that changes periodically
• Familiar with MS Office Suite (Excel/Word/Outlook/Access)
• Customer Focus
• Relationship Building
• Time Management
• Problem Solving
• Strategic Thinking

Proven ability to:

• Work in a team environment
• Organize work, prioritize tasks and handle multiple assignments simultaneously
• Successfully meet tight deadlines while ensuring data accuracy and integrity
• Work and execute with minimal supervision or remote management

Preferred Skills:

• Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience desired but not required
• College degree (Associates or higher) or comparable work experience

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

402 years experience