AML Refresh Ops - Ops Professional MKTS (Global Banking)

Bank of America; Chicago (IL); On-site; USD 65,000 - 116,700; Full time

Benefits offered by this job

Paid time off

Health and welfare plans

Financial, emotional, and physical well-being support

Job summary

Bank of America is seeking an analytical support professional for its Global Markets Operations team in Chicago. This role focuses on Anti-Money Laundering (AML) and Know Your Customer (KYC) processes, ensuring accurate data and regulatory compliance while collaborating with various internal and external partners.

The ideal candidate will have over 2 years of financial services experience, particularly in AML and KYC. Strong problem-solving skills and proficiency in Microsoft Office Suite are essential. The role offers competitive compensation and benefits.

Qualifications

• 2+ years of financial services experience, with at least one year in AML and/or KYC.
• Ability to identify and escalate risks appropriately.
• Experience in a process-oriented production environment.

Responsibilities

• Analyze and resolve operational problems and initiatives.
• Manage projects and introduce new systems and processes.
• Conduct client due diligence per regulatory guidelines.

Skills

Financial services experience

AML and/or KYC knowledge

Microsoft Office Suite proficiency

Problem-solving skills

Attention to detail

Job description

This position provides analytical support in a Global Markets Operations function for one or more operations product areas, with a focus on Anti‑Money Laundering (AML) and Know Your Customer (KYC) processes. The role ensures accurate client data, regulatory compliance, and coordination across multiple internal and external partners.

Key Responsibilities

• Analyze and resolve highly complex operations problems and initiatives, coordinating with multiple operational and product specialists.
• Manage projects and introduce new initiatives, systems, products, services, and processes across multiple operations functions.
• Confirm loan documentation for accurate trade settlements.
• Partner with sales associates, traders, research analysts, trading counterparties, attorneys, administrative agent banks, and other internal operations groups.
• Manage post‑trade logistics, settlement pricing, and closing coordination.
• Analyze and resolve highly complex operational problems.
• Support ad‑hoc projects for new processes or industry initiatives.
• Process loans end‑to‑end with accurate data input into credit and operating systems.
• Conduct client due diligence (CDD) and enhanced due diligence (ECDD) per internal policies, procedures, and regulatory guidelines for complex jurisdictions and client structures.
• Review refresh requirements and CIP/CDF procedures to ensure adequacy before sending to clients.
• Liaise with sales/client outreach teams to obtain and validate correct documentation for refresh requirements.
• Perform client refreshes, reviewing documentation, vendor databases, and proprietary system data.
• Ensure all jurisdictional regulatory requirements related to KYC are met and support business with KYC queries and requests.
• Participate in remediation and internal/external audit activities.

Qualifications

• 2+ years of financial services experience, with at least one year in AML and/or KYC.
• High business acumen for reviewing and managing detailed documentation.
• Experience in a process‑oriented production environment with periodic changes.
• Ability to appropriately identify and escalate risk.
• Expertise with Microsoft Office Suite (Excel, Word, Outlook, Access).
• Strong teamwork skills and ability to handle multiple assignments simultaneously.
• Consistent ability to meet tight deadlines while ensuring data accuracy and integrity.
• Proven self‑direction and minimal supervision execution.
• Relevant knowledge of data collection, entry, organization, and critical thinking.
• Experience in fraud management, risk management, and interpretation of relevant laws and regulations.
• Demonstrated quality assurance, problem‑solving, adaptability, customer and client focus, prioritization, result orientation, and written communication skills.

Job Details

• Shift: 1st shift (United States of America)
• Hours per week: 40
• Location: 540 W Madison St, Chicago, IL (ATOMIC/BANK OF AMERICA PLAZA, IL 4540)
• Pay range: $65,000.00 – $116,700.00 (annualized salary, offers determined by experience, education, and skill set).
• Discretionary incentive: Eligible for annual discretionary plan based on performance.
• Benefits: Eligible for benefits including paid time off, health and welfare plans, and other resources to support financial, emotional, and physical well‑being.
• Pay Transparency link: https://careers.bankofamerica.com/en-us/pay-transparency
• Privacy Statement link: https://careers.bankofamerica.com/en-us/privacy-notice