Operations Senior Analyst - AML Specialty Operations

94-1687665 Bank of America, National Association; Florida; On-site; USD 65,000 - 100,000; Full time

Job summary

Bank of America Corporation is hiring for an AML/KYC Refresh Analyst within Global Operations. The role focuses on conducting client due diligence and enhanced due diligence, coordinating documentation with sales teams, and ensuring regulatory KYC compliance across jurisdictions.

The ideal candidate has 2+ years in financial services, strong communication skills, and proficiency with MS Office. Bilingual Portuguese or Spanish is preferred, and a 40-hour work week with in-office expectations.

Qualifications

• 2+ years of financial services experience.
• Excellent verbal and written communications skills.
• Experience in a process-oriented production environment that changes periodically.
• Familiar with MS Office Suite (Excel/Word/Outlook/Access).

Responsibilities

• Conduct client due diligence (CDD) and enhanced due diligence (ECDD) per policies and regulatory guidelines.
• Review refresh requirements for assigned jurisdiction ensuring adequacy before sending to client.
• Coordinate with sales/client outreach to obtain and validate documentation.
• Perform client refresh through review of client docs, vendor databases and data entry in proprietary systems.
• Ensure compliance with jurisdictional KYC regulatory requirements.
• Support business with KYC-related queries and requests.
• Participate in remediation and audits.

Skills

Financial services experience

Verbal & written communication

Time management

Problem solving

Relationship building

Team collaboration

MS Office Suite

Education

Bachelor/Associates degree or higher

High School Diploma or equivalent

Comparable work experience

Tools

MS Office Suite

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

Department and Role Overview:

Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. Multiple openings available.

Primary responsibilities of the Refresh Analyst will include:

• Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
• Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• Liaise with sales/client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
• Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met
• Ensure all jurisdictional regulatory requirements related to KYC are adhered to
• Support business with KYC related queries and requests
• Participate in remediation, internal/external Audits

Preferred Skills:

• Bilingual – Portuguese or Spanish speaking

Required Skills:

• Two or more years of financial services experience
• Excellent verbal and written communications skills
• Experience performing in a process-oriented production environment that changes periodically
• Familiar with MS Office Suite (Excel/Word/Outlook/Access)
• Customer Focus
• Relationship Building
• Time Management
• Problem Solving
• Strategic Thinking
• Proven ability to:
• Work in a team environment
• Organize work, prioritize tasks and handle multiple assignments simultaneously
• Successfully meet tight deadlines while ensuring data accuracy and integrity
• Work and execute with minimal supervision or remote management

Preferred Skills:

• Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience desired but not required
• College degree (Associates or higher) or comparable work experience
• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
• Shift: 1st shift (United States of America)
• Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency