Senior AML/KYC Delivery Leader for Financial Crime Ops

Tata Consultancy Services Limited; Milford (OH); On-site; USD 140,000 - 180,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a Delivery Manager for AML/KYC & Financial Crime Operations in the United States. You will lead managers and teams across AML/KYC activities, ensuring end-to-end delivery, regulatory compliance, and client satisfaction.

The role emphasizes governance, risk management, workforce planning, and continuous improvement within a BPO setting. Strong leadership, communication, and stakeholder management are essential for success.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 10+ years of AML, KYC, EDD, financial crime compliance, banking operations, or related areas.
• 5+ years of operational or people leadership experience, preferably managing managers or multiple teams.
• Experience within a BPO, shared-services, managed-services, captive, or geographically distributed delivery environment.
• Strong experience in transaction monitoring, AML investigations, KYC/CDD/EDD, customer risk assessment, remediation, or related financial crime operations.
• Demonstrated experience managing SLAs, KPIs, quality, workforce capacity, operational risk, and client governance.
• Experience supporting audits, compliance testing, or regulatory examinations.
• Strong client-facing, stakeholder-management, analytical, and communication skills.

Responsibilities

• Own end-to-end delivery of AML/KYC operations, including transaction monitoring, alert investigations, CDD/EDD, periodic reviews, remediation, and other financial crime activities.
• Ensure achievement of SLAs, KPIs, turnaround times, productivity, quality, and compliance requirements.
• Monitor volumes, inventory, aging, backlog, throughput, productivity, utilization, capacity, and staffing.
• Develop recovery plans for delivery, quality, staffing, or service-level risks.
• Oversee complex or high-risk cases and ensure appropriate investigation, documentation, disposition, and escalation.
• Manage delivery across multiple teams, processes, shifts, or locations as required.
• Maintain appropriate business continuity and operational resilience plans.

Skills

Operational leadership

People leadership

Client management

Stakeholder management

Analytical skills

Communication skills

Project management

SLA/KPI governance

Education

Bachelor’s degree or equivalent

Job description

Tata Consultancy Services Limited is seeking a Delivery Manager for AML/KYC & Financial Crime Operations in the United States. You will lead managers and teams across AML/KYC activities, ensuring end-to-end delivery, regulatory compliance, and client satisfaction.

The role emphasizes governance, risk management, workforce planning, and continuous improvement within a BPO setting. Strong leadership, communication, and stakeholder management are essential for success.