Senior Ambulatory Operations Leader

Duke Clinical Research Institute; Mooresville (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Duke Health Lake Norman Hospital in Mooresville, NC seeks an Ambulatory Operations Director to lead multiple ambulatory clinics, drive performance, and align operations with Duke Health goals. The role emphasizes patient-centered care, regulatory compliance, and agile change management across high-volume settings.

The AOD collaborates with physician and APP leadership, manages budgets, and guides workforce planning to improve access, quality, and experience in a complex ambulatory network.

Qualifications

• Minimum of seven years of ambulatory or hospital operations experience.
• At least three years in a leadership role managing multiple clinics or departments.
• Experience in ambulatory or outpatient clinic operations preferred.
• Bachelor's degree in healthcare administration, nursing, business, or related field required.
• Master's degree preferred.

Responsibilities

• Provide strategic and operational leadership for assigned ambulatory clinics.
• Inform and execute service strategic plans and growth initiatives.
• Oversee recruitment, development, and succession planning for clinic leadership.
• Manage budgets, labor, and supply stewardship across services.
• Ensure regulatory compliance and safety standards.
• Lead performance improvement and change-management initiatives.
• Analyze data to forecast needs and inform decisions.
• Serve as liaison to physician and APP leadership.
• Represent services in system-level committees and planning forums.
• Oversee standardization of workflows and operating standards.

Skills

Leadership

Healthcare operations

Data analysis

Strategic planning

Change management

Education

Bachelor's degree

Master's degree preferred

Job description

Duke Health Lake Norman Hospital in Mooresville, NC seeks an Ambulatory Operations Director to lead multiple ambulatory clinics, drive performance, and align operations with Duke Health goals. The role emphasizes patient-centered care, regulatory compliance, and agile change management across high-volume settings.

The AOD collaborates with physician and APP leadership, manages budgets, and guides workforce planning to improve access, quality, and experience in a complex ambulatory network.