Ambulatory Operations Director - Multi-Site Leader

Duke PA; Mooresville (NC); On-site; USD 180,000 - 230,000; Full time

Job summary

Duke Health Lake Norman Hospital seeks an Ambulatory Operations Director to lead executive-level operations for its ambulatory clinics in Mooresville, NC. The role oversees clinical quality, patient experience, financial stewardship, access, and workforce planning across multiple sites.

The successful candidate will drive performance improvement, collaborate with physician and APP leadership, and ensure regulatory readiness while aligning with the DUHS mission and priorities.

Qualifications

• Proven track record leading complex, multi-site healthcare operations.
• Strong knowledge of ambulatory care management and regulatory readiness.
• Experience with strategic planning, access management, and workforce planning.

Responsibilities

• Provide operational leadership for assigned ambulatory clinics and ensure alignment with system goals.
• Drive service strategy, growth, access expansion, and care model redesign.
• Oversee recruitment, development, and performance management for clinic leadership.
• Manage budgets, staffing, and resource allocation across sites.
• Ensure compliance with regulatory and safety requirements across services.
• Lead performance improvement and change management initiatives to boost quality and efficiency.

Skills

Multi-site leadership

Ambulatory care management

Change management

Financial stewardship

Education

Bachelor's in healthcare administration

Master's degree preferred

Job description

Duke Health Lake Norman Hospital seeks an Ambulatory Operations Director to lead executive-level operations for its ambulatory clinics in Mooresville, NC. The role oversees clinical quality, patient experience, financial stewardship, access, and workforce planning across multiple sites.

The successful candidate will drive performance improvement, collaborate with physician and APP leadership, and ensure regulatory readiness while aligning with the DUHS mission and priorities.