Ambulatory Operations Director: Lead Multi-Clinic Excellence

Duke Health; Mooresville (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Duke Health Lake Norman Hospital in Mooresville, NC seeks an Ambulatory Operations Director to lead our ambulatory clinics, drive clinical quality, access, and patient experience, and partner with physician and APP leadership to ensure safe, efficient care.

The role oversees service strategies, workforce planning, and regulatory compliance across multiple sites, with a focus on performance improvement and operational excellence.

Qualifications

• Bachelor’s degree in healthcare administration, nursing, business, or related field required.
• Master’s degree in healthcare administration, nursing, business, or related field preferred.
• Seven years of ambulatory or hospital operations experience, with at least three in a leadership role managing multiple clinics or departmental locations.

Responsibilities

• Provide overall strategic and operational leadership for assigned ambulatory clinics within the assigned services, ensuring alignment with the DUHS mission, values, goals, and operating priorities.
• Inform and execute service strategic plans, including growth initiatives, access expansion, clinical care model redesign, workforce planning, and service optimization.
• Oversee recruitment, onboarding, development, performance management, and succession planning for multi-tier clinic leadership, including Practice Administrators, Nurse Managers - Ambulatory, and Clinic Managers.
• Manage service operational and capital budgets, including annual planning, budget requests and narratives, variance review, labor and supply stewardship, equipment planning, revenue and expense accountability, and resource allocation.
• Ensure compliance with regulatory, accreditation, safety, infection prevention, emergency preparedness, and risk-management requirements across assigned services.
• Lead large-scale performance improvement and change-management initiatives to enhance patient access, clinical quality, patient experience, operational efficiency, workflow optimization, and staff engagement.

Education

Bachelor's degree in healthcare administration, nursing, business, or related field

Master's degree in healthcare administration, nursing, business, or related field

Job description

Duke Health Lake Norman Hospital in Mooresville, NC seeks an Ambulatory Operations Director to lead our ambulatory clinics, drive clinical quality, access, and patient experience, and partner with physician and APP leadership to ensure safe, efficient care.

The role oversees service strategies, workforce planning, and regulatory compliance across multiple sites, with a focus on performance improvement and operational excellence.