Amazon Connect Support Engineer (Fully Remote)

Miratech; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Remote work

Health insurance

Language courses

Relocation program

Professional development

Mentorship

Certifications

Job summary

Miratech is seeking a skilled IT professional to design and enhance proactive monitoring for the AWS Connect CCaaS platform, ensuring reliability and performance for customers.

The role requires 4+ years of IT experience with CCaaS and strong observability skills. Miratech offers remote work culture, competitive pay, health insurance, language courses, relocation program, and opportunities for professional development, mentorship, and certifications.

Qualifications

• 4+ years IT experience with CCaaS
• Strong contact center observability skills

Responsibilities

• Design and enhance proactive monitoring for the AWS Connect CCaaS platform to ensure reliability.
• Troubleshoot production issues, perform root cause analysis, and minimize downtime.

Skills

CCaaS experience

Observability

Troubleshooting

AWS Connect

Tools

AWS Connect

Job description

• Design and enhance proactive monitoring for the AWS Connect CCaaS platform to ensure reliability.
• Troubleshoot production issues, perform root cause analysis, and minimize downtime.

Qualifications:

• 4+ years IT experience with CCaaS and strong contact center observability skills.

Additional Information:

• Enjoy remote work culture, competitive pay, health insurance, language courses, and relocation program.
• Access professional development, mentorship, and certification opportunities.

Miratech

Miratech is a global IT services and consulting company that helps enterprises and start-ups innovate and transform digitally. With nearly 1,000 professionals across 25 countries, it maintains a values-driven culture of 'Relentless Performance' and a 99% project success rate.