Senior Airport Customer Experience Manager

null; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

American Airlines in Los Angeles, CA seeks a Manager, Airport Customer Care to lead and optimize the daily operations of our airport customer service teams. You will drive service excellence and staff development across multiple facilities within the network.

The role requires a bachelor’s degree in business management or related field and at least three years in airline customer service supervision, with strong leadership and analytical abilities.

Qualifications

• Bachelor’s degree in business management or related field.
• At least three years in airline customer service supervision.
• Strong leadership and analytical abilities.

Responsibilities

• Oversee day-to-day customer service operations.
• Mentor staff and develop frontline teams.
• Ensure adherence to safety and service standards across multiple facilities.

Skills

Leadership

Analytical skills

Education

Bachelor's degree in business management or related field

Job description

American Airlines is seeking a Manager, Airport Customer Care in Los Angeles, CA to oversee day-to-day customer service operations, mentor staff, and ensure adherence to safety and service standards across multiple facilities. This role sits within the Hubs and Gateways Team of the Customer Experience Division.

The ideal candidate has a bachelor’s degree in business management or related field and at least three years in airline customer service supervision, with strong leadership and analytical