Senior Air Import Agent

Addison Group; Grapevine (TX); On-site; USD 85,411,000 - 91,610,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Addison Group is seeking a Senior Air Import Agent for a global logistics client in Irving, TX. The role focuses on managing complex air import shipments, providing operational support, and advising teammates on best practices.

The ideal candidate has 5+ years in air import operations, familiarity with CargoWise or AS400, and strong customer service and communication skills. This contract-to-hire position offers growth and stability within a leading logistics group.

Qualifications

• 5+ years of experience in air import operations or a closely related logistics field.
• Familiarity with freight forwarding systems such as CargoWise or AS400.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong customer service and communication skills, including professional written correspondence.
• Ability to manage competing priorities and meet tight deadlines.

Responsibilities

• Coordinate daily air import activities with customers, brokers, service providers, and internal teams.
• Investigate discrepancies and resolve issues to minimize delays.
• Maintain shipment records and service exceptions for milestones and deadlines.
• Provide guidance on procedures, terminology, and best practices for import shipments.
• Prepare invoices and monitor balances, following up on overdue payments within terms.
• Ensure compliance with customs requirements and applicable regulations.
• Collaborate with operations to meet productivity goals and service standards.
• Support department management with complex account matters as needed.

Skills

Analytical skills

Problem-solving

Customer service

Communication skills

Organizational skills

Education

High school diploma or GED

Associate or bachelor's degree

Tools

CargoWise

AS400

Job description

Job Title: Senior Air Import Agent

Location: Irving, TX

Work Schedule: Monday–Friday, 9:00 AM–6:00 PM; occasional rotating Sunday morning shift

Type of Employment: Contract-to-Hire

Compensation: $30 – $32 / hour

Industry: Transportation & Logistics

Benefits: This role is eligible for medical, dental, vision and 401k.

Job Description

Addison Group is seeking an experienced Senior Air Import Agent on behalf of our client, a global logistics organization. This position is ideal for a seasoned air import professional who can manage complex shipments, assist colleagues with technical questions, and help ensure smooth daily operations.

The successful candidate will bring extensive freight forwarding knowledge, strong customer service skills, and a thorough understanding of international shipping and customs requirements. While this is not initially a formal supervisory position, the individual will serve as a knowledgeable resource for the team and provide operational support to department management as needed.

Key Responsibilities

• Coordinate daily air import activities while communicating with customers, customs brokers, third-party service providers, and internal departments.
• Research shipment issues, investigate discrepancies, and implement appropriate resolutions to minimize operational delays.
• Compile and evaluate departmental information to identify trends and support operational performance objectives.
• Provide guidance to team members on established procedures, industry terminology, and best practices for handling import shipments.
• Prepare freight invoices and billing documentation, monitor outstanding balances, and follow up on overdue payments within established credit terms.
• Maintain compliance with internal operating standards, applicable customs requirements, and relevant government regulations.
• Assess existing processes and recommend improvements that promote accuracy, efficiency, and consistent service quality.
• Maintain accurate shipment records and document service exceptions, including missed milestones and delivery deadlines.
• Collaborate with operations personnel to meet productivity goals and maintain high service standards.
• Coordinate with international offices and sales teams to support existing customer relationships and contribute to new business opportunities.
• Assist department management with operational questions and complex account matters when additional expertise is needed.

Qualifications

• High school diploma or GED required.
• At least five years of experience in air import operations, international freight forwarding, or a closely related logistics field.
• Background in transportation, international trade, supply chain management, or global logistics.
• Familiarity with freight forwarding and import management systems, such as CargoWise or AS400.
• Working knowledge of international trade practices, Incoterms, customs clearance procedures, and applicable tariffs and regulations.
• Strong analytical and problem-solving abilities, with proficiency in Microsoft Excel, Word, and Outlook.
• Excellent organizational skills and the ability to manage competing priorities while meeting time-sensitive deadlines.
• Strong customer service and communication skills, including professional written correspondence and effective phone and electronic communication.
• Ability to work collaboratively with internal teams, external customers, and international business partners.
• Previous experience in a senior, lead, or supervisory capacity is beneficial but not required.

Preferred Qualifications

• Associate or bachelor's degree in a relevant field.
• Certifications related to logistics, freight forwarding, or supply chain systems.
• Familiarity with the operating practices of Japanese or Singaporean logistics organizations.
• Experience coordinating shipments involving dangerous goods or hazardous chemicals.
• Proficiency in a second language; Japanese language skills are particularly desirable.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.