Senior Air Export Operations Specialist

Crane Worldwide Logistics; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (136 hours)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a detail-oriented logistics professional to prepare domestic documents, route shipments, and negotiate rates with carriers for domestic and Canadian shipments. You will support brokerage activities and assist the sales team while auditing freight bills and quotes to secure economical rates.

The role emphasizes strong interpersonal skills, client service, and the ability to thrive in a fast-paced environment with multitasking and problem resolution as core

Qualifications

• Interpersonal skills to communicate effectively with clients and internal personnel.
• Ability to handle pressure in a fast-paced environment.
• Career-oriented, hard-working, quick learner with excellent recall for past events/situations/numbers.
• Good client service skills and ability to handle dual tasks.

Responsibilities

• Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.
• Routing Shipments - determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment
• Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.
• Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm (e.g. providing import documentation, tracking shipments etc., etc. for all import shipments coming into the United States. Sales Support -- Provides assistance for domestic sales department.
• Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any discrepancies.
• Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.
• Investigating customer problems and/or complaints and managing to successful resolution.
• Maintaining relationships with both internal and external customers with exceptional service.
• Working effectively in a team environment to meet business goals and objectives

Skills

Interpersonal skills

Communication

Pressure handling

Learning ability

Client service

Multitasking

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Crane Worldwide Logistics is seeking a detail-oriented logistics professional to prepare domestic documents, route shipments, and negotiate rates with carriers for domestic and Canadian shipments. You will support brokerage activities and assist the sales team while auditing freight bills and quotes to secure economical rates.

The role emphasizes strong interpersonal skills, client service, and the ability to thrive in a fast-paced environment with multitasking and problem resolution as core