Senior AI Strategy & Operations Lead

Xero; San Mateo (CA); Hybrid; USD 181,000 - 232,000; Full time

Benefits offered by this job

Annual bonus

Equity (RSU)

Medical, dental, vision insurance

401(k) match

Paid time off

Wellbeing leave

Xtra Leave

Volunteer day

Paid holidays

Parental leave

Job summary

Xero seeks a Senior Manager, Strategy & Operations to lead the company’s internal AI transformation and deliver high-impact programs across the business. You’ll scope opportunities, build business cases, and drive design and implementation, coordinating with technical and non-technical stakeholders to maintain momentum and credibility.

You will work in a hybrid model from San Mateo, CA, collaborating with leaders to translate strategy into executable initiatives and deliver measurable outcomes

Qualifications

• Experience at top-tier consulting firms is highly preferred or equivalent in strategy, operations, transformation in a global tech/SaaS setting.
• You've led complex, multi-stakeholder programs end to end, from problem definition through delivery.
• Structured, rigorous thinking comes naturally and you can frame ambiguous problems into credible analyses.
• Background in operating model and technology transformation with AI strategy or AI-enabled ways of working.
• You demonstrate an AI builder mindset, pursue AI fluency, and rapidly experiment.
• Strong financial and commercial acumen underpin business-case development and challenge.
• Written and verbal communication is polished with deliverables that are concise.
• You enjoy developing others, mentoring and building team capability.

Responsibilities

• Lead strategic work streams supporting Xero's internal AI transformation from scoping to adoption.
• Translate AI ambitions into clear scope, requirements and measurable delivery plans.
• Structure ambiguous problems into crisp questions and credible recommendations for executives.
• Build business cases and apply commercial judgment to trade-offs and investments.
• Collaborate across technical and non-technical stakeholders to ensure alignment and momentum.

Skills

Strategic thinking

Program management

Stakeholder management

Financial acumen

Communication

Mentoring

Job description

Xero seeks a Senior Manager, Strategy & Operations to lead the company’s internal AI transformation and deliver high-impact programs across the business. You’ll scope opportunities, build business cases, and drive design and implementation, coordinating with technical and non-technical stakeholders to maintain momentum and credibility.

You will work in a hybrid model from San Mateo, CA, collaborating with leaders to translate strategy into executable initiatives and deliver measurable outcomes