Senior AI Software Engineer, Risk - Insurance Claims Management

Society for AI Security; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Parental leave

Health, dental, and vision insurance

Job summary

Lyft is seeking a Senior AI Software Engineer in Risk to shape the future of insurance claims management. You will lead architectural decisions, design scalable workflows, and integrate AI-enabled features across claim operations with cross-functional teams.

The role emphasizes building reliable systems, evaluating AI safety, and enabling data-driven decisions to reduce costs and improve customer outcomes. A strong background in distributed AI and Python is preferred.

Qualifications

• 6+ years of building scalable distributed systems with high availability and observability.
• Experience developing AI features using multimodal LLMs and RAG pipelines.
• Strong Python and data processing skills; knowledge of frontend basics is a plus.
• Experience with AI safety and alignment considerations.

Responsibilities

• Define and drive long-term technical roadmap for claims management systems.
• Provide architectural leadership and guide multiple engineering teams.
• Identify bottlenecks in claim workflows and innovate with AI automation.
• Deliver scalable, high-quality, well-tested systems and code.
• Collaborate with internal teams and external partners to ensure scalable integrations.

Skills

Python

React/Next.js

LLMs

RAG pipelines

Agentic workflows

AI safety

NLP

Distributed systems

Education

Bachelor's or Master's in CS or related field

Tools

Spark

Kafka

Airflow

Cloud provisioning environments

Job description

Senior AI Software Engineer, Risk - Insurance Claims Management

We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Risk Tech engineering organization is committed to tangibly reducing accident frequency, saving lives, and managing costs to enhance the safety and affordability of rides.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Risk Tech engineering organization is committed to tangibly reducing accident frequency, saving lives, and managing costs to enhance the safety and affordability of rides.

Claim Management is a core financial function for Lyft. Each claim touches complex workflows, multiple stakeholders, sensitive data, financial reserves, regulatory processes, and significant financial liabilities.

This role offers the opportunity to define a leading claims management system for the industry. Our vision is to establish a single, Unified Risk Platform where comprehensive claims workflows across all business lines are efficiently administered, communications are consolidated, and data is structured to facilitate data-driven insights and decisions.

This enables cost-efficient claims operations, mitigates risks and expenses as Lyft scales, and ensures people receive assistance proactively and accurately.

We are seeking a Senior Software Engineer to contribute to the technical direction, drive architectural decisions, and lead the development of a highly reliable, scalable, and intelligent Risk Management Information System that powers our insurance platform. You will collaborate with passionate colleagues from Engineering, Data Science, Product and Claim Operations to deliver end-to-end solutions.

Responsibilities

• Define and drive the long-term technical roadmap for claims management systems, aligning priorities with Product, Claim Operations, Data Science, and other stakeholders.
• Provide architectural leadership, make informed design tradeoffs, and guide strategic decisions across multiple engineering teams.
• Understand claim handling workflows, identify bottlenecks and multiply their productivity by driving platform innovations and resolving pain points with AI automation solutions
• Deliver scalable, reliable, high quality and well-tested solutions and code.
• Collaborate closely with Lyft internal teams and external insurance partners to ensure technical alignment and scalable integrations.
• Lead code reviews, design reviews, production on-call support and incident triaging process.
• Invest in the engineering community through knowledge sharing via brown bags, tech talks, and suggesting improvements to team processes and engineering practices.

Experience

• B.S., M.S. in Computer Science or related technical field or relevant work experience.
• 6+ years of professional experience building scalable distributed systems with high availability, observability and reliabilityrequirements.
• Proven ability to build end-to-end products and platforms, collaborating effectively with various stakeholders e.g. Backend, Frontend, Data Engineering, Data Science, Claim Operations, and Product teams.
• Strong ability to reason about tradeoffs in system design, architecture, domain modeling, and operational cost.
• Experience developing AI features using multimodal LLMs, RAG pipelines, agentic workflows, and other relevant AI frameworks.
• Experience driving AI adoption or AI automation tools to enhance development efficiency
• Experience improving performance with robust evals,agent tracing tools, fine-tuning LLMs, optimizing RAG pipelines and implementing feedback loops.
• Proficiency in Python. Knowledge of React/Next.js and data analysis is a plus.
• Experience with data processing frameworks and tools like Spark, Kafka, Airflow and cloud provisioning environments etc.
• Strong oral and written interpersonal skills.
• Preferred: Prior experience in insurance, claims management, workflow orchestration or external vendors is a strong plus.
• Has knowledge about AI safety and alignment considerations.
• Background in machine learning, NLP, or related fields.
• Experience with A/B testing and experimentation frameworks
• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.