Senior AI Search & Retrieval Engineering Manager

ServiceNow; Santa Clara (CA); On-site; USD 250,000 - 360,000; Full time

Benefits offered by this job

Generous leave

Learning stipend

Flexible PTO

Competitive retirement

Job summary

ServiceNow is seeking a Senior Manager of Machine Learning Engineering to lead a team building AI search and Retrieval capabilities that power intelligent experiences across the ServiceNow platform.

You will guide engineers and ML practitioners to design and deliver scalable search, ranking, and RAG systems enabling users to discover information and generate insights. Collaboration with PM, Applied AI, Platform, UX, and QA is essential.

Qualifications

• 12+ years of software engineering experience with a Bachelor’s degree, or 10+ years with a Master’s degree, or equivalent experience.
• Proven leadership of high-performing technical teams (3+ years).
• Strong background in information retrieval, relevance, ranking, and semantic search.
• Experience with large-scale distributed systems and cloud-native architectures.
• Experience deploying ML models and retrieval services in production.

Responsibilities

• Lead a team building large-scale AI search and retrieval systems across the ServiceNow platform.
• Define strategy, roadmap, and architectural patterns for search, ranking, and RAG capabilities.
• Oversee scalable retrieval pipelines using vector search, semantic search, and LLMs.
• Collaborate with product management, AI, platform, UX, and QA to deliver AI-powered experiences.
• Drive reliability, observability, and performance optimization in production.

Skills

Information retrieval

Java

Python

Engineering management

Vector search / embeddings

Education

Bachelor's degree in CS/Related field

Master's degree (advantage)

Tools

Lucene

Elasticsearch

Solr

OpenSearch

Algolia

Coveo

Glean

Job description

ServiceNow is seeking a Senior Manager of Machine Learning Engineering to lead a team building AI search and Retrieval capabilities that power intelligent experiences across the ServiceNow platform.

You will guide engineers and ML practitioners to design and deliver scalable search, ranking, and RAG systems enabling users to discover information and generate insights. Collaboration with PM, Applied AI, Platform, UX, and QA is essential.