Senior AI Production Program Manager

lilt-corporate; Irvine (CA); Hybrid; USD 140,000 - 170,000; Full time

Job summary

LILT is hiring a Senior Program Manager to lead AI data operations programs with distributed teams and multilingual staff. You will drive on-time delivery, oversee PM onboarding and performance, and implement quality interventions across multiple engagements. Strong knowledge of LLM processes and agile methodologies is required.

This hybrid role is based in the United States with U.S. work authorization. Join a fast-growing company backed by top investors, partnering with global enterprises to

Qualifications

• 5+ years in AI/ML data operations or production; 2+ years managing PMs or team leads in distributed, multi-time-zone contractor environment.
• Strong understanding of LLM training processes (pre-training, SFT, RLHF) and evaluation methodologies (human-in-the-loop, red teaming).
• Has run teams against throughput, quality, and cost-per-task targets; proficient with spreadsheets and dashboards; able to use SQL to extract and analyze performance data.
• Delivery track record sustaining on-time delivery and acceptance targets across multiple concurrent data programs for enterprise or research customers.
• Experience hiring, ramping, performance-managing, and offboarding hourly/freelance staff across regions and languages.
• Proven track record using Agile, Scrum, or Kanban for complex workflows across a portfolio of programs.
• Writes clear, unambiguous guidelines and communicates status, risk, and tradeoffs crisply to leadership.

Responsibilities

• Oversee program management performance: ensure accountability and on-time delivery across all active programs.
• Lead PM hiring, onboarding, and development; scale PM pool to match demand and ramp timelines.
• Ensure quality interventions across programs; address recurring issues and drive retraining or guideline updates.
• Standardize processes and software improvements; leverage playbooks and dashboards to reduce rework.
• Manage escalation and cross-functional interface; surface risks early and resolve cross-team conflicts.

Skills

People management

LLM knowledge

KPI-driven management

Delivery track record

Contractor workforce operations

Agile/Scrum/Kanban

Communication

Tools

Jira

Label Studio

SuperAnnotate

SQL

Job description

LILT is hiring a Senior Program Manager to lead AI data operations programs with distributed teams and multilingual staff. You will drive on-time delivery, oversee PM onboarding and performance, and implement quality interventions across multiple engagements. Strong knowledge of LLM processes and agile methodologies is required.

This hybrid role is based in the United States with U.S. work authorization. Join a fast-growing company backed by top investors, partnering with global enterprises to