Lead AI Networking & Platform Support Engineer

AMD; Santa Clara (CA); On-site; USD 224,000 - 336,000; Full time

Job summary

A leading technology company is seeking a Principal Application Support Engineer to join their AI Networking Infrastructure support team in Santa Clara, CA. The role involves leading cross-functional teams to tackle complex customer issues, ensuring serviceability and product quality, and providing training to customers. Candidates should have a Bachelor’s degree in Computer Science and strong networking and scripting skills.

Qualifications

• Experience engaging with Hyperscalers in a support leadership role.
• Strong fundamentals in Datacenter Networking, Routing & Switching.
• Comfortable presenting at customer meetings and briefings.

Responsibilities

• Own key customer and OEM engagements for AI networking infrastructure products.
• Collaborate across engineering and marketing to resolve critical escalations.
• Provide inputs and shape usability for future products.

Skills

Customer success focus

Technical skills

Leadership skills

Automation

Scripting in Python/Go/Shell

Datacenter Networking

Education

Bachelor’s degree in Computer Science

Tools

GitHub

Job description

A leading technology company is seeking a Principal Application Support Engineer to join their AI Networking Infrastructure support team in Santa Clara, CA. The role involves leading cross-functional teams to tackle complex customer issues, ensuring serviceability and product quality, and providing training to customers. Candidates should have a Bachelor’s degree in Computer Science and strong networking and scripting skills.