Senior AI Operations & Production Reliability Engineer

SAP IT Business Systeme; New York (NY); On-site; USD 176,000 - 374,000; Full time

Job summary

SAP in New York, USA is seeking a leader for Intelligent Operations to build and scale AI production reliability. You will partner across regions to define production-ready playbooks, handover processes, and governance for AI deployments.

You’ll mentor engineers, set operational standards, and drive scalable, end-to-end operations across global engagements, ensuring security, compliance, and high availability in live AI solutions.

Qualifications

• Hands-on experience with LLM-based systems and agentic workflows.
• Experience with observability, incident management, and production reliability.
• Ability to operate in regulated or enterprise-grade environments with compliance and security.

Responsibilities

• Define how Intelligent Operations works at scale from first principles.
• Build handover framework for production-ready engagements.
• Design monitoring, alerting, and incident response for AI deployments.
• Ensure SLA commitments are met through design, not heroics.

Job description

SAP in New York, USA is seeking a leader for Intelligent Operations to build and scale AI production reliability. You will partner across regions to define production-ready playbooks, handover processes, and governance for AI deployments.

You’ll mentor engineers, set operational standards, and drive scalable, end-to-end operations across global engagements, ensuring security, compliance, and high availability in live AI solutions.