AI Operations Architect for Scalable Production Systems

SAP SE; City of Hudson (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

SAP SE is building Intelligent Operations in New York, overseeing production-ready AI deployments across SAP industries. You will lead the handover framework, mentor engineers, and define the operational standards for continuous improvement after go-live.

You’ll work across global delivery squads and partners, ensuring security, data boundaries, and SLAs are baked into every engagement. This is a leadership role without a management title, focused on creating scalable, reliable operations.

Qualifications

• Hands-on experience keeping AI-native solutions running in production.
• Experience with observability, incident management and reliability in cloud environments.
• Experience in regulated or enterprise settings with strong governance and security.

Responsibilities

• Mentor engineers and set operational standards for a growing team.
• Define and implement the handover framework from delivery to production operations.
• Build and scale run-team operations, monitoring, alerts and incident response.
• Partner with Knowledge & IP teams to capture learnings for future engagements.

Skills

Observability

Incident management

Production reliability

LLM systems

Agentic orchestration

Cloud architecture

Job description

SAP SE is building Intelligent Operations in New York, overseeing production-ready AI deployments across SAP industries. You will lead the handover framework, mentor engineers, and define the operational standards for continuous improvement after go-live.

You’ll work across global delivery squads and partners, ensuring security, data boundaries, and SLAs are baked into every engagement. This is a leadership role without a management title, focused on creating scalable, reliable operations.