Senior AI-Native Platform Product Manager

Magellan Jets; Quincy (MA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with employer match

Paid holidays

Life Insurance

EAP

Job summary

Magellan Jets is seeking a Senior AI-Native Platform Product Manager to own the internal tools powering sales, client service, and operations. You will work with AI tooling to prototype with real users and tie outcomes to measurable improvements in efficiency and accuracy.

Reporting to the VP of Product, you will define a roadmap, prioritize requests, and collaborate with engineering to deliver AI-powered automations that reduce manual work and improve service delivery.

Qualifications

• 5+ years of software product management experience
• Degree in CS/Engineering/Business or related field, or equivalent practical experience
• Experience shaping internal tools or enterprise software for small businesses, including API and system integrations
• Experience writing user stories and acceptance criteria with Agile engineering teams
• Experience with CRM software in sales and client service operations preferred

Responsibilities

• Own the vision and roadmap for internal tools that support sales, client service, and operations
• Uncover root problems behind requests and simplify workflows
• Define outcome-based success metrics and track them after launch
• Prototype quickly with AI coding tools and test with users before engineering time
• Identify and build AI-powered automations and helpers to reduce manual work
• Turn prototypes into user stories and prioritize backlog with engineering
• Own intake and prioritization of internal requests, communicate trade-offs
• Drive adoption through demos and rollout, then iterate on usage data and feedback

Skills

AI tooling

Figma

Communication

Education

Bachelor's degree in CS/Engineering/Business

Tools

Claude Code

CRM software

API integrations

Job description

ABOUT MAGELLAN JETS:

Founded in 2008 and now one of the largest private aviation providers, Quincy, MA-based Magellan Jets is a premier provider of private aviation solutions, offering a comprehensive range of Jet Card ownership, On-Demand Charter, and Aircraft Sales and Management. With a focus on personalized service, Magellan Jets is dedicated to delivering customized and unparalleled flying experiences to its Private Clients worldwide. Magellan Jets and its Flight Operations team lead one of the industry’s most comprehensive safety management systems and protocols providing peace of mind to the most discerning travelers.

POSITION SUMMARY:

Reporting directly to the Vice President of Product, the Senior AI-Native Platform Product Manager owns the internal platform and tools that power how Magellan Jets sells, services, and operates. This role takes problems from why they exist to solutions that measurably change how our teams work, and helps build our next generation of AI-powered automations and AI helpers.

ESSENTIAL FUNCTIONS:

As an Senior AI-Native Platform Product Manager, you will take a hands-on approach to product development, using AI tools to explore our codebase and build working prototypes, and test with users before engineering commits. In this role, you'll serve as the link between the teams who use our internal tools and the engineers who build them, directly improving how Magellan Jets delivers world-class service. This includes:

• Owning the vision and roadmap for internal tools that support sales, client service, and operations

• Starting with why: uncover the root problem behind each request and simplify workflows, not just digitize them

• Defining outcome-based success metrics up front, such as time saved, errors reduced, and adoption, and track them after launch

• Prototyping quickly with AI coding tools and Figma, building from our engineering code, and test with users before committing engineering time

• Identifying and build AI-powered automations and AI helpers that take manual, repetitive work off our teams

• Turning validated prototypes into clear user stories and acceptance criteria, and prioritize the backlog with engineering

• Owning intake and prioritization of internal requests, communicating trade-offs transparently

• Driving adoption through demos, rollout, and enablement, then iterate on usage data and feedback

COMPETENCIES:

Knowledge:

• 5+ years of software product management experience

• Bachelors Degree in computer science, engineering, business, or a related field, or equivalent practical experience

• Platform product experience shaping internal tools or enterprise software for small businesses, including API and system integrations

• Experience writing user stories and acceptance criteria with Agile engineering teams

• Experience with CRM software in sales and client service operations preferred

Skills:

• Hands-on proficiency with AI tools, including Claude Code, with the ability to pull from an engineering codebase and build working prototypes

• Working proficiency in Figma

• Clear communication with front-line users, leaders, and engineers alike

Abilities:

• Ask why and frame problems before proposing solutions

• Use data to deliver outcomes, not output. Communicate trade-offs transparently across competing internal priorities

• Work independently and as part of a fast-paced team environment

SUPERVISORY RESPONSIBILITIES (if applicable):

This position doesn’t have any supervisory responsibilities.

WORK ENVIRONMENT:

• Location: onsite at our Quincy, MA headquarters, working side by side with the users of the tools you build

• Conditions: General office environment with moderate noise levels.

PHYSICAL DEMANDS:

• Extended periods sitting at a desk or workstation

• Occasional walking/ movement between work areas (meetings, restrooms, or kitchen)

• Repetitive Hand and Wrist Movements via frequent typing and use of a mouse

• Light lifting of office supplies, documents, or equipment (up to 20 lbs)

• Screen Use: Prolonged use of a computer screen

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a Full-Time Exempt position.

TRAVEL:

Limited travel may be required.

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

N/A

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY (AAP/EEO) STATEMENT:

Magellan Jets is an equal opportunity employer and is committed to diversity in its workforce. We consider all qualified applicants without regard to race, color, national origin, gender, age, disability, or veteran status, in accordance with applicable law.

OTHER DUTIES:

This job description is intended to convey information essential to understanding the scope of the Senior AI-Native Platform Product Manager position. It is not an exhaustive list of responsibilities, duties, and skills required for the role. Magellan Jets reserves the right to amend this job description at any time to reflect business needs and operational priorities.

BENEFITS:

At Magellan Jets, we value the well-being of our team and are proud to provide a robust benefits package for all full-time, exempt employees.

Health & Wellness Benefits:

• Generous vacation and sick time policy

• 9 company paid holidays

• Medical Insurance (HMO or PPO)

• Dental and Vision coverage

• Health Reimbursement Arrangement (HRA)

• Healthcare Flexible Spending Account (HFSA)

• Dependent Care Flexible Spending Account (DCFSA)

• Rx Cost Share Assistance Program

• Life Insurance & Disability Benefits (100% Employer Paid)

• Free Employee Assistance Program (EAP)

Financial & Retirement Benefits:

• 401(k) Retirement Plan with an employer match

• Fitness Reimbursement Program

• Pet Insurance Discount

The Senior AI-Native Platform Product Manager role offers a competitive annual base salary. Final compensation is based on experience and location, and the position includes eligibility for Magellan Jets’ comprehensive benefits package.

OUR CORE VALUES:

We believe the foundation of exceptional service begins with the best people in the business that see each interaction as an opportunity to grow a relationship. Our internal culture is felt externally by our private clients because of our alignment on our core values across the business.

• Lead with Safety: Deliver the uncompromising commitment to safety

• Care Deeply: Own everything you do and constantly improve

• Create Amazing: Develop, cultivate and share a prosperity mindset

Please be cautious of potential recruitment fraud.

Magellan Jets will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Magellan Jets will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Magellan Jets Talent and People Operations professionals will only be sent from @magellanjets.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.