Senior AI/ML Systems Engineer - CRM Platform

Amazon Inc.; Seattle (WA); On-site; USD 168,000 - 227,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Mental Health Support

Adoption and Surrogacy Reimbursement

Job summary

Amazon.com is seeking a Sr. Software Development Engineer for the Customer Relationship Management (CRM) team in Seattle. You will architect scalable, low-latency systems and lead real-time data and ML pipelines powering hundreds of millions of customers worldwide.

You will mentor engineers, collaborate with scientists and product managers, and own end-to-end software delivery—from design through deployment—while shaping the platform that enables personalized customer experiences at scale.

Qualifications

• 5+ years of non-internship professional software development experience.
• 5+ years of programming with at least one software programming language experience.
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
• Experience as a mentor, tech lead or leading an engineering team.
• Bachelor's degree in computer science or equivalent.

Responsibilities

• Architect and lead the development of highly scalable, resilient, and low-latency systems that power customer and household intelligence at Amazon scale.
• Build and evolve core data and AI/ML infrastructure, including real-time/batch pipelines, data services, and MLOps frameworks.
• Design and implement AI workflows for needs-based reasoning, exploratory recommendations, and contextual decision-making.
• Write high-quality, maintainable code and drive engineering standards across the organization.
• Work through ambiguity, decompose complex business and scientific requirements, and translate them into robust, flexible technical solutions.
• Own the full software lifecycle: architecture, design, implementation, testing, deployment, and operations.
• Collaborate closely with scientists, product managers, and partner teams to launch new capabilities.
• Mentor other engineers, foster a culture of technical excellence, and contribute to long-term architectural direction across CRM.

Skills

5+ years of professional software

Education

Bachelor's degree in computer science or equivalent

Job description

Amazon.com is seeking a Sr. Software Development Engineer for the Customer Relationship Management (CRM) team in Seattle. You will architect scalable, low-latency systems and lead real-time data and ML pipelines powering hundreds of millions of customers worldwide.

You will mentor engineers, collaborate with scientists and product managers, and own end-to-end software delivery—from design through deployment—while shaping the platform that enables personalized customer experiences at scale.