Senior AI & ML Engineer — Generative AI Solutions

CarMax Business Services; Richmond (VA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangement

Bonus potential

Equity eligibility

Job summary

CarMax in Richmond, Virginia seeks a Sr. Engineer, AI & ML to design and deploy Generative AI solutions that elevate CarMax’s omni-channel customer experience.

You will leverage LLMs, semantic search, and AI orchestration to deliver scalable applications with secure, high-performing systems. You’ll join the GenAI team, collaborating with engineers, product leaders, and stakeholders to build enterprise-grade AI capabilities for customer interactions and business processes.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 4+ years of experience in AI/ML, cloud computing, or systems engineering.
• Advanced proficiency in Python and scripting languages.
• Hands-on experience with Azure OpenAI Service and Azure AI Search.
• Expertise in LLMs, semantic search frameworks, and AI orchestration.
• Experience with DevOps practices, CI/CD pipelines, and testing frameworks.
• Strong communication and ability to influence technical vision across teams.

Responsibilities

• Design, develop, and deploy Generative AI models, including LLMs and semantic search frameworks, for customer-facing solutions.
• Identify and address implementation challenges, providing creative, technically sound solutions.
• Build integrated monitoring systems to validate AI performance and ensure architecture integrity.
• Mentor engineers on best practices for Generative AI development and deployment.
• Review code for quality and adherence to clean coding standards.
• Collaborate on prompt engineering, testing, and evaluation using tools such as PromptFlow.
• Drive continuous improvement in AI architecture through innovation and stakeholder feedback.

Skills

LLMs & semantic search

AI/ML design

Prompt engineering

CI/CD & DevOps

Cross-team communication

Mentoring

Education

Bachelor's degree in CS/Engineering

Master's degree (preferred)

Tools

Azure OpenAI Service

Azure AI Search

Semantic Kernel

PromptFlow

Job description

CarMax in Richmond, Virginia seeks a Sr. Engineer, AI & ML to design and deploy Generative AI solutions that elevate CarMax’s omni-channel customer experience.

You will leverage LLMs, semantic search, and AI orchestration to deliver scalable applications with secure, high-performing systems. You’ll join the GenAI team, collaborating with engineers, product leaders, and stakeholders to build enterprise-grade AI capabilities for customer interactions and business processes.