Senior AI Implementation Manager

Posh; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

Posh is seeking a Senior AI Implementation Manager to lead complex, high-impact client deployments of our conversational AI platform for financial institutions, including credit unions and community banks.

You will own end-to-end initiatives, align stakeholders across technical, product, and client success teams, and drive risk mitigation, testing, and documentation quality. This role requires strong communication and the ability to navigate ambiguity while delivering on time.

Qualifications

• PMP certification and/or MBA strongly preferred.
• Proven experience managing complex cross-functional client projects.
• Strong technical aptitude with APIs, integrations, and configurations.
• Experience with conversational AI or contact center tech a plus.
• Prior experience with financial institutions (credit unions, community banks).
• Strong ability to influence without authority and drive alignment.
• Excellent communication and ability to translate technical concepts.
• Ability to operate independently in ambiguous, fast-moving environments.

Responsibilities

• Lead large, complex client implementations end-to-end, defining strategy and execution.
• Anticipate risks early and proactively drive mitigation plans.
• Align client and internal stakeholders across technical, product, and success teams.
• Influence implementation approach and act as escalation point for challenges.
• Design and refine solution approaches with technical teams and edge cases.
• Drive test case development and handoff readiness to customers.
• Develop and update documentation standards across projects.
• Ensure banking workflows meet compliance and UX needs and advise best practices.
• Mentor and support other Implementation Managers.
• Identify opportunities to improve processes, tooling, and documentation.

Skills

Project management

Cross-functional leadership

Stakeholder management

Technical aptitude

APIs & integrations

Conversational AI

Banking/financial knowledge

Communication skills

Education

PMP certification

MBA

Tools

APIs

Integrations

System configurations

Job description

About the Role

The Senior AI Implementation Manager leads complex, high-impact client implementations of Posh's conversational AI platform for financial institutions. This role blends strategic project leadership, technical fluency, and stakeholder management to ensure successful, on-time deployments for credit unions and community banks.

Senior AI Implementation Managers operate with a high degree of autonomy, driving execution across ambiguous or large-scale projects while setting the bar for quality and process across the team.

What You’ll Do

• Lead large, complex, or high-visibility client implementations end-to-end, defining strategy, sequencing, and execution approach

• Anticipate risks early and proactively drive mitigation plans

• Ensure alignment across client and internal stakeholders at all levels, serving as a core partner to technical, product, and client success teams

• Influence decision-making on implementation approach and tradeoffs, and act as an escalation point for complex challenges

• Design and refine solution approaches alongside technical teams, including nuanced configurations and edge cases

• Drive efficiency within operating procedures and lead strong test case development prior to customer handoff

• Develop and update documentation quality and standards across projects

• Ensure implementations meet operational, compliance, and user experience needs specific to banking workflows, and advise clients on best practices

• Mentor and support other Implementation Managers

• Identify and drive opportunities to improve implementation processes, tooling, and documentation

What We’re Looking For

• PMP certification and/or MBA strongly preferred

• Proven experience managing complex, cross-functional, client-facing projects

• Strong technical aptitude; comfortable working with APIs, integrations, and system configurations

• Experience with conversational AI, IVR, or contact center technology a plus

• Prior experience with financial institutions (credit unions, community banks) strongly preferred

• Strong ability to influence without authority and drive alignment across teams

• Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders

• Ability to operate independently in ambiguous, fast-moving environments

What Success Looks Like

• Complex implementations delivered successfully, on time, and within scope

• Strong client relationships and satisfaction throughout the implementation lifecycle

• Effective cross-functional collaboration and leadership across internal teams

About Posh

At Posh, we’re revolutionizing the way financial institutions serve their communities.

Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.

We believe the most successful AI products are built on a symbiotic relationship between humans and AI; each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us.

Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.