Senior AI Engineer: Real-Time Voice & LLM Systems (Remote)

amchealth; Charleston (WV); On-site; USD 150,000 - 210,000; Full time

Job summary

AMC Health in the US is seeking a Senior Software Engineer to build and operate production AI voice agents that hold real phone conversations in a regulated healthcare setting. You will own real-time voice pipelines, LLM evaluation, and ML workflows, with heavy emphasis on reliability, latency, and security.

The role spans real-time systems, ML engineering, data pipelines, and cloud infrastructure, with compliance-required safeguards.

Qualifications

• 7+ years building and operating production backend systems in a regulated setting.
• Hands-on experience with LLMs or generative AI in production.
• Strong Python expertise, distributed systems, and cloud-based engineering.
• Ability to work across real-time voice, ML, and data pipelines with security discipline.

Responsibilities

• Ship and debug code on a live, real-time voice pipeline with latency and correctness as user-facing metrics.
• Design control systems around LLMs: guardrails, budgets, watchdogs, safe fallbacks.
• Build and operate LLM evaluation and batch-analysis pipelines.
• Own traditional ML workflows from data to scheduled production inference.
• Trace production issues from a metric anomaly to root cause and document evidence.

Skills

Python

Distributed systems

LLMs/AI

Cloud (AWS)

Data handling

Tools

AWS

Docker

Kubernetes

Job description

AMC Health in the US is seeking a Senior Software Engineer to build and operate production AI voice agents that hold real phone conversations in a regulated healthcare setting. You will own real-time voice pipelines, LLM evaluation, and ML workflows, with heavy emphasis on reliability, latency, and security.

The role spans real-time systems, ML engineering, data pipelines, and cloud infrastructure, with compliance-required safeguards.