Senior AI Engineer I — Agentic AI for Production Systems

Socket.dev; Raleigh (NC); On-site; USD 140,000 - 210,000; Full time

Job summary

American Express seeks a Senior AI Engineer I – Agentic AI in Global Commercial Services. You will build production-grade agentic AI systems powering intelligent customer and enterprise experiences, reading real-world documents and proposing policy-fit values for user review.

Join a team delivering end-to-end agent frameworks, evaluations, and scalable, secure AI services with strong cross-functional collaboration and a focus on reliability and explainability.

Qualifications

• 4+ years building backend or distributed systems in production.
• Shipped LLM-powered features and can walk through how they work.
• Strong TypeScript or Go, and willingness to work across both.
• Solid distributed-systems fundamentals: queues, event-driven design, failure modes.
• Curiosity about what an LLM should decide versus code.
• Clear communication across engineering, product, and design.

Responsibilities

• Build production agentic AI services end to end, from event trigger through LLM reasoning to persisted, surfaced results.
• Contribute to our shared agent framework: orchestration, tool use, structured generation, and observability.
• Build RAG and embedding pipelines on the vector search built into our operational database.
• Implement evals for new agent behaviors with the team, and use them to gate prompt changes.
• Build for reliability: failure classification, idempotency, DLQ handling, and safe rollout of AI features.
• Participate in technical design discussions and code reviews, and grow toward owning designs yourself.
• Help onboard engineers ramping onto the AI stack.

Skills

Backend development

Distributed systems

LLM integration

Cross-functional collaboration

Cloud architecture

Tools

TypeScript

Go

gRPC

tRPC

Kafka

SQS

Lambda

AWS

Datadog

Vercel AI SDK

Effect

Job description

American Express seeks a Senior AI Engineer I – Agentic AI in Global Commercial Services. You will build production-grade agentic AI systems powering intelligent customer and enterprise experiences, reading real-world documents and proposing policy-fit values for user review.

Join a team delivering end-to-end agent frameworks, evaluations, and scalable, secure AI services with strong cross-functional collaboration and a focus on reliability and explainability.