Senior AI Engineer: Agentic AI for FinTech Platforms

American Express; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

American Express is seeking a Senior AI Engineer to join the Agentic AI team. You will build and operate production-grade AI features that empower customers while meeting regulatory requirements.

Design, implement, and own end-to-end AI systems, collaborating with product and design to deliver reliable, scalable, customer-centric experiences in a complex financial services environment.

Qualifications

• 5+ years of software engineering experience with LLMs or ML systems.
• A track record of shipping AI-powered or agentic systems that real users depend on.
• Strong engineering fundamentals across backend systems, APIs, data pipelines, and cloud infrastructure.
• Hands-on experience with modern LLM tooling and agentic patterns and architectures.
• Fluency with AI-assisted and agentic development workflows.
• Strong sense of ownership and sound technical judgment.
• Comfort operating with ambiguity and turning it into shipped reliable product.
• A strong product mindset and customer orientation.

Responsibilities

• Design, build, and ship LLM-powered and agentic product features that change how customers manage their finances.
• Build agentic AI systems that reason over context, invoke tools, take real actions, and recover gracefully from failure.
• Architect and implement production-grade RAG pipelines over sensitive financial data, with strict requirements for correctness, auditability, and safety.
• Contribute to shared AI infrastructure, including LLM services, agent orchestration frameworks, and evaluation and monitoring tooling, that scales agentic development across Amex Technology.
• Own the systems you build in production, including reliability, latency, cost, and failure modes.
• Work closely with product and design partners; engineers in this role are expected to think in terms of customer outcomes, not just technical execution.

Skills

LLMs

Agentic AI

Backend systems

Cloud infrastructure

Python

Go

TypeScript

Kubernetes

Data pipelines

Production ML

Tools

Git

REST

gRPC

Job description

American Express is seeking a Senior AI Engineer to join the Agentic AI team. You will build and operate production-grade AI features that empower customers while meeting regulatory requirements.

Design, implement, and own end-to-end AI systems, collaborating with product and design to deliver reliable, scalable, customer-centric experiences in a complex financial services environment.