Senior AI Engineer, CX Ops - Automations Leader

gametimeunited

United States

On-site

USD 130,000 - 180,000

Full time

5 days ago

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Job summary

Gametime is hiring an AI Engineer embedded in Fan Ops and Marketplace Ops to scale AI across operations. You will build production-grade agentic workflows, automate fan issues, refunds, and risk monitoring, and partner with customer experience teams to deliver measurable improvements.

The role emphasizes hands-on delivery, tool-building for non-technical teammates, and rapid production deployment to influence resolution times and fan satisfaction.

Qualifications

4+ years in technical operations or software engineering with LLM/agentic focus
Experience delivering production tools usable by non-engineers
Ability to translate stakeholder needs into technical requirements
Proven coaching or enabling others to change how they work
Comfort working with ambiguity and undefined specs

Responsibilities

Identify high-leverage workflow transformations for Fan Ops and Marketplace Ops
Design and build agentic workflows automating high-value tasks
Integrate with Gametime data systems to operate at speed and scale
Create clean UIs, Slack interfaces, and knowledge retrieval tools
Coach operators on AI tools and automation
Own end-to-end lifecycle from design to production and monitoring
Explore new AI tooling and model integration across Ops

Skills

Production LLM systems

Agentic workflows

Tools for non-engineers

Stakeholder communication

Coaching teammates

Ambiguity tolerance

Cross-functional collaboration

Job description

The role emphasizes hands-on delivery, tool-building for non-technical teammates, and rapid production deployment to influence resolution times and fan satisfaction.

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