Senior AI Engineer - Conversational & GenAI in Healthcare

CVS Health; Atlanta (GA); On-site; USD 102,000 - 204,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is expanding its AI capabilities to deliver a more connected healthcare experience. This role focuses on designing AI-enabled experiences, building conversational and voice AI, and integrating AI into existing systems to enhance member engagement and operational efficiency.

You will collaborate with AI engineers and stakeholders, monitor performance, and document standards. A Bachelor's degree is preferred; this is a full-time position with a strong benefits package.

Qualifications

• 5–7 years work experience in enterprise technology solutions.
• Adept at problem solving and decision making.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others).
• Adept at execution and delivery (planning, delivering, and supporting).
• Experience integrating applications, systems, APIs, or platforms in a complex technology environment.
• Experience supporting production applications and resolving operational issues.

Responsibilities

• Guides AI initiatives by setting goals and ensuring effective delivery and support.
• Identifies opportunities to leverage AI, including conversational AI and voice AI, to improve healthcare processes.
• Supports AI projects from conception to completion, meeting timelines and budgets.
• Analyses requirements and proposes AI solutions and platform capabilities.
• Collaborates with AI engineers, architects, analysts, and stakeholders to deploy AI solutions.
• Establishes robust integrations and data pipelines with data governance considerations.
• Evaluates and improves AI solutions through monitoring and experimentation.
• Communicates with cross-functional teams to ensure delivery and adoption of best practices.
• Manages new AI deployments and provides ongoing production support.
• Configures and supports AI platforms to ensure stability and scalability.

Skills

Problem solving

Collaboration

Growth mindset

Delivery and execution

Enterprise technology experience

System integration

Production support

Education

Bachelor's degree

Tools

Kore.ai

Job description

CVS Health is expanding its AI capabilities to deliver a more connected healthcare experience. This role focuses on designing AI-enabled experiences, building conversational and voice AI, and integrating AI into existing systems to enhance member engagement and operational efficiency.

You will collaborate with AI engineers and stakeholders, monitor performance, and document standards. A Bachelor's degree is preferred; this is a full-time position with a strong benefits package.