Senior AI Engineer

Compunnel, Inc.; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Compunnel, Inc. seeks a Senior Business Systems Analyst for the STAR Central Business Administration Function (CBAF). You will support the STAR suite of applications, satisfy client objectives, and provide expert technical analysis and superior customer service.

Responsibilities include troubleshooting in a 24x7 help desk, guiding users, testing STAR components, and documenting procedures. Strong SQL and AWS expertise are required, with readiness for after-hours shifts.

Qualifications

• 6+ years of experience in system analysis and production support.
• Proficiency in AWS cloud and on-prem architectures.
• Strong SQL experience with Oracle, SQL Server, and Redshift.
• Experience with incident management and on-call rotations.

Responsibilities

• Troubleshoot application and infrastructure issues in a 24x7 help desk environment.
• Deliver guidance to STAR’s user base and develop process improvements.
• Participate in testing and health checks of STAR applications.
• Create training and technical documentation forSTAR processes and apps.

Skills

AWS

Incident management

Oracle

SQL Server

Redshift

Production Support

On-call rotations

Communication skills

Tools

DynamoDB

Redshift

Aurora

Postgres

Athena

S3

CloudWatch Logs

Glue job

Lambda

ECS

EC2

Step Functions

SNS

SQS

Kinesis

Grafana

Java

Oracle

Jira

Confluence

Job description

Job Summary

As a Sr. Business Systems Analyst on the STAR (Statistics and Reserves) Central Business Administration Function (CBAF) team, you will play an integral role in supporting the STAR suite of applications. You will be responsible for satisfying our clients’ business objectives through excellent customer service and technical analysis.

Key Responsibilities

Employ your analytical skills and customer service abilities to troubleshoot application and infrastructure issues, devising solutions, and providing guidance to STAR’s system-wide user base in a 24x7 help desk environment. Support and enhance day-to-day STAR operational services through application of technical expertise in resolving reported incidents or issues, analyzing complex business problems and performing related in-depth research, working with cross‑functional teams to address business or system issues, using technical expertise to identify, evaluate, and develop processes and procedures that enhance the team’s ability to support the customers in a proactive and efficient manner, producing training and technical documentation for existing and enhanced STAR business processes and applications. Actively participate in testing activities of the STAR suite of applications, monitor systems and perform system health checks on an as‑needed basis. Develop a good understanding of the STAR business and inter‑dependent systems.

Required Qualifications

6+ years of experience. Proficiency in both on‑premises and cloud‑based application architectures (AWS). Incident management and problem resolution capabilities. Intermediate to expert level query writing experience (Oracle, SQL Server, Redshift). Production Support (Level 1 and 2). Experience with shift work (after‑hours and weekends) and on‑call rotations. Ability to work in a fast‑paced environment with tight deadlines. Strong written and verbal communication skills and an ability to interact professionally and influence all levels of staff, leadership and a diverse group of customers.

Preferred Qualifications

• DynamoDB
• Redshift
• Aurora
• Postgres
• Athena
• S3
• CloudWatch logs
• Glue job
• Lambda
• ECS
• EC2
• Step Functions
• SNS
• SQS
• Kenesis
• Grafana
• Java
• Oracle
• Jira
• Confluence