Senior AI-Driven SRE — Kubernetes, Observability, Scale

ServiceTitan; United States; On-site; USD 148,000 - 221,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program

Leadership training

Health benefits

401k match

Job summary

ServiceTitan is seeking a Senior Site Reliability Engineer to join our Site Reliability & Infrastructure Engineering team in the United States. The role focuses on reliability, observability, and automation across a cloud-based fleet, with strong emphasis on AI-assisted SRE practices.

You’ll participate in on-call rotations, build and maintain SLI/SLO-based dashboards, and partner with product engineering to design reliable systems and scalable CI/CD pipelines.

Qualifications

• Hands-on experience with Kubernetes clusters in production.
• Experience defining and monitoring SLIs/SLOs and error budgets.
• Ability to design scalable, observable systems and automate work with AI tools.

Responsibilities

• Participate in an on-call rotation and diagnose production issues.
• Design and maintain observability dashboards and alerts based on SLIs/SLOs.
• Improve the Kubernetes-based compute platform and CI/CD pipelines.
• Collaborate with product teams on reliability decisions.

Skills

Kubernetes

AI-native SRE

SRE fundamentals

Cloud networking

Observability stack

CI/CD (GitHub Actions)

Programming (.NET/Python/Java)

Distributed systems

Troubleshooting under pressure

5+ years experience

Tools

OpenTelemetry

Prometheus

Grafana

Datadog

Elasticsearch

GitHub Actions

AWS

Azure

Job description

ServiceTitan is seeking a Senior Site Reliability Engineer to join our Site Reliability & Infrastructure Engineering team in the United States. The role focuses on reliability, observability, and automation across a cloud-based fleet, with strong emphasis on AI-assisted SRE practices.

You’ll participate in on-call rotations, build and maintain SLI/SLO-based dashboards, and partner with product engineering to design reliable systems and scalable CI/CD pipelines.